AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch - Borislav Angelov
- Vladimir Bartl
- Subhadeep Kanungo
- Miloslav Serba
ShowAll Questionssorted byRecent Activity HI version of AVG Internet Security. How do I enable Teredo IPSec Connectivity ? If you can’t hear your friends online, or you can’t join or host an Xbox Live multiplayer game, in Windows go toSettings>Gaming>Xbox Networkand checkServer connectivity. In some cases, the security software programs listed below have been found to interrupt a PC’s ability to establish Teredo IPsec connections. If you have one of these security programs on your PC, make sure you’ve updated the software to the latest version, or see the program’s support documentation to determine how to enable Teredo IPsec connectivity with their software. Hi Marion, We are sorry to hear that AVG is blocking the Xbox connection. We could see that you have provided certain troubleshooting steps to enable the IP connectivity. We appreciate your efforts for sharing the steps. However, please do contact us, if you need further help. Thank you. Good Day. Good day, Marion. Please accept our apologies for the inconvenience caused. Need an account? Sign Up Have an account? Sign In Facebook Dismiss
MARION HARRISON
I am using the latest
Below is what is the problem. AVG JUSTS MAKES LIFE DIFFICULT!!!
If it saysBlocked, your PC was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server. If you also seeTeredo is unable to qualifynext toNAT type, visit theTeredo troubleshooting page firstto resolve that issue. Then check to see ifServer connectivityno longer showsBlocked.
Failure to establish a Teredo IPsec connection to the QoS server can occur when the Windows Firewall is disabled, when security software has altered the Windows Firewall configuration, or when required Windows services have been disabled or stopped. When your PC can’t establish a Teredo IPsec connection, you’ll be unable to use Xbox Live party chat service or do multiplayer gaming on Xbox Live.
Santhosh Pannerselvam(AVG)MARION HARRISON
Is my post above not a contact? Really?
A solution would be appreciated.Dinesh Krishnan(Foundever)
To check if AVG is causing this issue, we'd suggest you to disable each component in AVG program as mentioned in this article.
Note : Disable one component at a time & check the issue. If issue persists, re-enable the shield & proceed with other shields till you identify the component that causes the issue.You need to sign in to do that.
As an enthusiast with demonstrable expertise in computer security and antivirus solutions, I have an in-depth understanding of the concepts related to AVG Internet Security, Xbox Live connectivity, and troubleshooting network issues. My knowledge is evidenced by my ability to dissect the provided information and provide a comprehensive overview.
In the given article, the user, Marion Harrison, is facing issues with Xbox Live connectivity while using the paid version of AVG Internet Security. The problem revolves around the inability to establish a Teredo IPsec connection to the Quality of Service (QoS) server, leading to blocked server connectivity and potential disruptions in Xbox Live services.
The key concepts and information in the article include:
-
AVG Internet Security:
- This is an antivirus and internet security suite.
- The user is using the latest paid version of AVG Internet Security.
-
Teredo IPSec Connectivity:
- Teredo is a technology that enables devices behind a NAT (Network Address Translation) to connect to the IPv6 internet.
- IPsec (Internet Protocol Security) is a suite of protocols that secure internet communication.
-
Xbox Live Connectivity Issues:
- Users may experience issues hearing friends online or joining/hosting Xbox Live multiplayer games.
- Checking server connectivity in Windows Settings > Gaming > Xbox Network is recommended.
- Blocked server connectivity indicates a failure to establish a Teredo IPsec connection to the QoS server.
-
Troubleshooting Steps:
- Check Windows Firewall status and ensure it is enabled.
- Verify that security software hasn't altered Windows Firewall configurations.
- Ensure necessary Windows services related to Teredo IPsec connectivity are enabled and running.
-
Security Software Impact:
- Some security software programs may interfere with Teredo IPsec connections.
- The article mentions AVG Internet Security as a potential culprit and suggests updating to the latest version.
-
AVG Community Support:
- The AVG Support Community includes user posts seeking solutions and responses from AVG Gurus.
- Experts like Santhosh Pannerselvam and Dinesh Krishnan provide support and troubleshooting steps.
-
Troubleshooting with AVG:
- Dinesh Krishnan suggests disabling each component in AVG one at a time to identify the specific component causing the issue.
In summary, the article addresses the specific challenge of Xbox Live connectivity issues related to Teredo IPsec connections while using AVG Internet Security. The troubleshooting steps involve checking various settings, ensuring the Windows Firewall is configured correctly, and, if necessary, disabling specific components in AVG to pinpoint the cause of the problem. The AVG Support Community serves as a platform for users to seek assistance from experts like Santhosh Pannerselvam and Dinesh Krishnan.
