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How to disable SSL 2.0 and 3.0 and use TLS 1.1 or higher instead in Service Desk Manager 17.x
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Article ID: 188570
Products
CA Service Management - Service Desk Manager ServiceDesk
Issue/Introduction
How to disable SSL 2.0 and 3.0 and Use TLS 1.1 (with approved cipher suites) or higher instead.
Resolution
1. Locate server.xml in Tomcat being used by SDM and take a backup of the file. The path should be similar to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\conf\server.xml
2. Locate the section to configure SSL searching for <Connector port="8443" protocol="HTTP/1.1"
3. Set the following in the connector:
sslProtocols="TLS" SSLEnabled="true" sslEnabledProtocols="TLSv1.1, TLSv1.2"Example:
4. Save Changes
5. Restart Services.
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