FAQs
Active Subscriptions: If the account has an active Dropbox subscription, such as Dropbox Plus or Dropbox Professional, you won't be able to delete the account until the subscription is canceled. First, cancel any active subscriptions linked to the account before attempting to delete them.
Why can't i delete my Dropbox account? ›
Active Subscriptions: If the account has an active Dropbox subscription, such as Dropbox Plus or Dropbox Professional, you won't be able to delete the account until the subscription is canceled. First, cancel any active subscriptions linked to the account before attempting to delete them.
Can I cancel my Dropbox account? ›
Cancel an individual Dropbox plan
Click Manage account. Click Cancel plan at the bottom of the page. Note: If you don't see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.
How long does it take to delete a Dropbox account? ›
If you choose to delete your Dropbox account, Dropbox will delete all your files from its online servers and remove your account and personal information within about 30 days, so you can no longer sign in to your account. It will also unlink your personal devices from the service and stop all file syncing.
Do Dropbox accounts get deleted? ›
If you've been notified over email that your account is inactive, and you don't take any steps to keep your account active, your account will be automatically closed and your files will be deleted within 90 days.
How do I permanently delete Dropbox? ›
To permanently delete a Dropbox Basic, Plus, Professional, or Essentials account:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Manage account.
- Click Cancel account at the bottom of the page.
If you delete your Dropbox Basic, Plus, Family, Professional, or Essentials account, we'll initiate deletion of the files you store on your account.
How do I unlink my Dropbox account? ›
To unlink your accounts:
- Log in to dropbox.com with either account.
- Click your avatar (photo or initials) in the top right.
- Click Settings.
- Click the General tab.
- Click Unlink next to Linked accounts.
- Click Yes, unlink to confirm.
You'll retain access to all your files and folders, as well as any content that was shared with you. Your account will be limited to the 2 GB storage quota of Dropbox Basic. If you exceed that limit, your account will stop syncing to your devices.
What happens if you delete the Dropbox app? ›
Uninstalling the Dropbox desktop app on your computer won't delete your Dropbox account or remove the Dropbox folder from your hard drive. If you'd like to uninstall Dropbox from your computer, follow the instructions for your device below.
How to Uninstall Dropbox on Windows
- In the system tray, right-click the Dropbox icon.
- Select your profile portrait and choose the Quit option.
- Right-click the Start button and select Apps and Features.
- Choose Dropbox and click the Uninstall button. ...
- Even after uninstalling Dropbox, the sync folder remains.
You will lose access to your files once you delete your account, so download them first! If you have a Dropbox folder that syncs with the cloud, you can simply go to that folder and copy the files you want to keep to your hard drive.
What happens when you cancel Dropbox account? ›
If you cancel your Dropbox subscription or trial or your subscription expires, your account will downgrade to a Dropbox Basic (free) account at the end of your billing cycle or trial. Additionally: You'll still have access to all of your files and folders.
Why can't I cancel my Dropbox subscription? ›
If you pay by manual invoice and want to cancel your Dropbox Standard, Business, Advanced, or Business Plus subscription, you'll need to contact Dropbox Support or your account manager. Note: Only certain types of admins can cancel a Dropbox Standard, Business, Advanced, or Business Plus subscription.
What happens when you delete an account? ›
You'll lose all the data and content in that account, like emails, files, calendars, and photos.
How do I force uninstall Dropbox? ›
Most of the computer programs have uninstall.exe or uninst000.exe in their installation folders.
- Go to the installation folder of Dropbox. Most of the times it is located in C:\Programs files or C:\Program files(x86)
- Double click the file to start the uninstallation process.
Delete a file or folder from your Dropbox account
Tap Files in the bottom left. Tap the “…” (ellipsis) next to the file or folder you'd like to delete. Tap Delete. Tap Delete again to confirm.
Why does Dropbox fail to uninstall? ›
If the uninstaller fails or doesn't launch, try running the uninstaller as an administrator: Right-click DropboxUninstaller.exe. Select Run as Administrator. Enter the computer admin username and password when prompted.
