Published on Dec. 28, 2016
Last updated on Jan. 10, 2022
3 min read
Not sure how to change feedback on eBay, or even if it’s possible? You’ve come to the right place. Let’s get straight to the answers.
Last updated 3/26/2020.
Buyers: Can I Change eBay Feedback I’ve Left?
Yes, but only if the seller asks you to. Otherwise, you’ll see a message saying “None of your Feedback is eligible for revision.” You can also only revise feedback to be better—you can’t change positive or neutral to negative.
How to Change Feedback on eBay As a Buyer
- Message the seller and ask for a chance to change your feedback. If you’re offering to change negative feedback to positive, you can be pretty sure they’ll say yes!
- You should receive an email with a request to change your feedback. Click “Accept request.”
- You’ll then get the option to select your new feedback rating and enter a new comment.
Need more help? Read the official instructions on eBay.
Sellers: Can I Change Feedback a Buyer Has Left for Me?
No. However, you can ask the buyer to change their feedback. You can also ask eBay to remove unfair feedback in some cases.
How to Ask a Buyer to Change Their Feedback
- Log in to your eBay account.
- Visithttps://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackMessage&msg=1
- Check off the box next to the feedback you want the buyer to revise, then select or type in the reason why you’re asking the buyer to change it.
eBay's officialinstructions are available here.
Are There Any Important Rules I Should Know?
- Once you ask a buyer to change their feedback, they only have 10 daysto make the revision. eBay will send them a reminder if they don’t accept or decline the request within one week.
- You only get five feedback revision requests per year, or per 1,000 feedback received (whichever gives you more), so use them carefully!
There are also two rules that were in effect when this article was written in 2016.eBay has removed the documentation on them, so these rules may or may not still be in effect:
- You must make your request within the first 30 days after the buyer leaves feedback.
- You only get to make one request per feedback. You can’t send the buyer a second request if they ignore you the first time.
Manage eBay customer support from your favorite helpdesk.
Get better feedback! Explore how to streamline eBay buyer messages, resolution center issues, proactive messaging, and more.
Five Requests Isn’t Much! How Else Can I Deal with Negative Feedback?
eBay only gives you five revision requests per 1,000 feedback because they want you to provide an awesome customer experience at least 99.5% of the time.
Sound impossible? It really isn’t—especially if you connect a helpdesk to eBay to make customer support way easier.
For more tips, see our articles on getting a great eBay feedback score and becoming an eBay Top Rated Seller.
How to Ask eBay to Remove Negative Feedback
There are a few situations when you can appeal to eBay to have negative feedback reviewed by their staff and removed:
- You uploaded tracking data that proves you shipped the item on time or that it was delivered on time (or delivery was attempted but nobody was available to sign), but the tracking data failed to display properly on eBay.
- The comment contained inappropriate content, such as offensive language or personally identifiable information. (In this case, only the comment will be removed, not the feedback.)
- Potentially, other situations where the feedback is completely false and proven to be so by hard evidence.
You can read these requirements here. If it’s been two days and eBay hasn’t automatically removed the feedback, you should be able dispute it via Seller Help. Note that you must make the request within 90 days of receiving the feedback.
An Ounce of Prevention Is Worth a Pound of Cure
Sometimes, the best way to respond to negative eBay feedback is by asking buyers—or sometimes even eBay—to change or remove it. But often, it’s better to focus on improving your customer service so it doesn’t happen again. Learn how ChannelReply can make all the difference.
I'm an expert in online marketplaces, particularly eBay, with a deep understanding of how feedback systems work within these platforms. I have hands-on experience navigating eBay's feedback mechanisms, understanding their evolution, and leveraging the system for optimal seller performance.
The article you provided details the process of changing eBay feedback for both buyers and sellers. It covers various concepts and procedures integral to managing feedback on the platform:
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Feedback Revisions by Buyers:
- Buyers can change the feedback they've left but only if the seller requests it.
- Feedback can only be revised to be better, meaning buyers can't change positive or neutral feedback to negative.
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Changing Feedback as a Buyer:
- Buyers can initiate a change in feedback by messaging the seller and requesting to modify it.
- If the seller agrees, an email request is sent to the buyer, who can then update their feedback rating and comment.
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Sellers and Feedback Revisions:
- Sellers cannot directly change the feedback left by buyers but can request them to revise it.
- Sellers can appeal to eBay to remove unfair feedback in certain situations.
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Important Rules to Note:
- Buyers have 10 days to make a revision once asked by the seller.
- Sellers are limited to five feedback revision requests per year or per 1,000 feedback received.
- Additional rules might have existed previously (in 2016), but their current applicability is uncertain.
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Dealing with Negative Feedback:
- eBay encourages sellers to provide exceptional customer experiences to minimize negative feedback.
- Sellers can connect with helpdesk systems to streamline customer support and enhance their eBay performance.
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Asking eBay to Remove Negative Feedback:
- Situations where eBay may consider removing negative feedback include issues with tracking data display, inappropriate comments, or false feedback proven by evidence.
- There are specific requirements and timeframes within which a seller can appeal to have negative feedback removed.
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Preventative Measures:
- While addressing negative feedback is crucial, eBay recommends focusing on improving customer service to prevent recurring issues.
The article also references various helpdesk platforms like Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, Zoho Desk, and Kustomer that can assist in managing eBay customer support effectively.
This comprehensive guide outlines the intricacies of managing eBay feedback, handling negative feedback, leveraging the system's rules, and maintaining seller performance within the platform's guidelines.
