How to add Special Service Requests (SSRs) to a PNR (Cryptic) (2024)

Note: Meals can only be requested on confirmed flight segments. Only one special meal may be requested per passenger and per segment, with the exception of BBML (infant/baby meal) andSPML (special meal).

In the PNR example above, the system generates a message to Singapore Airlines requesting a vegetarian meal, and adds the NN (need) action code to theSSRelement. When Singapore Airlines confirms the special meal, they generate a KK (confirmed) message, at which time you can accept the confirmation by changing the status to HK.

If the special service request is only for one segment in a multiple segment PNR, you can also use segment association. For example: SRVGML/S4

To enter an SSR element that requires free-flow text, add a dash (-) after the 4four-letter service code followed by the description of the service. For example: SR SPML-CHEESE PLATTER

When making an SSR entry for cabin baggage (CBBG) or an extra seat (EXST), you must passenger-associate the entry to the actual passenger name in the PNR. You also must explain what the cabin baggage is, or why the extra seat is required.

Cabin baggage (example):

Extra seat (example):

To add an SSR element for an unaccompanied minor manually after end of transaction, enter the age of the unaccompanied minor as free-flow text, following the SSR code.

For example:SR UMNR - UM05(where 5 is the age of the passenger)

To send weapon information to an airline, you can create an SSR containing a description of the weapon, firearm, or ammunition that will be carried as checked baggage. You can use passenger or segment association.

For example: SR WEAP NN1-RIFLE WINCHESTER 12 GAUGE SHOTGUN/P2

Note: The number of services requested can exceed the number of passengers.

To send emergency contact information to an airline, you can create an SSR containing the emergency contact name and phone number.

For example: SR PCTC MH HK /EDWARD PASSENGER/US3054411245.CELL PHONE

Note: You must use this approved IATA format.

For airlines that participate in Advance Passenger Information System (APIS)

APIS is a program used by U.S. Customs and Border Protection (CBP) and some airlines to send passport and visa information to the CBP, at least 60 minutes prior to passenger’s departure time. U.S. Customs and Border Protection require these three pieces of information:

• DOCS - Primary travel document information (passport, national ID card)
• DOCO - Secondary travel document information (visa)
• DOCA - Passenger residence or destination address, depending on the customs requirement

For a list of airlines that support APIS special service request, see GGAPIS

To submit passport and passenger information for APIS compliant airlines, enter:

SR DOCS AY HK1-P-GB-012345678-GB-30JUN73-M-14APR25-JOHNSON-SIMON

To submit passport and passenger information for an infant, enter:

SR DOCS AY HK1 - P - FR - 12345678 - FR - 06NOV22 - MI - 20OCT25 - CHAN - TAIMAN

SR DOCO AY HK1-BASILDON GB-V-11223344-LONDON GBR-18JUN20-USA

SR DOCA AY HK1-D-US-1 PARK AVE-NEW YORK-NY-10022

Note: Insert a dash (-) after each element following the status code/number in party. If one element is not needed, insert a dash anyway, unless no further element is provided.

Note: When you enter a country or nationality code in an APISSSRtransaction, you can enter a code from one to three characters long. However, in order to comply with customs requirements, we recommend that you use the three-letter AIRIMP country code: for example, USA or FRA

For a list of the three-letter country codes, use the DC entry. For more information, enterHE DC in the command page.

The format to transmit ticket numbers to an airline varies from carrier to carrier. Some airlines require anSSRelement, while others require anOSImessage. To determine the correct format to use, please contact the carrier directly.

• For more information on sending the ticket number to an airline that does not support ticket/document transmission, refer to the Amadeus Help pageHE FH, then look for Manually transmitting ticket numbers to airlines

Example fromHE FH:

To add an e-mail address asan SSR, enter:

(example for [email protected])

SR CTCE-BA HK1/XXX..YYY//WORK.COM

For more information, enterHE SR in the command page.

• If wheelchair passenger is travelling with escort, the escort information shall be entered in OSI.
• For incapacitated passengers carrying 1 wheelchair on which they are dependent, the wheelchair will be accepted free of charge as checked baggage and will not be not included in the normal checked baggage allowance.
• Advance seat reservations can be offered to wheelchair passengers. In order to comply with safety regulations, wheelchair passengers should never be seated:
  • at Emergency Exit
  • upper deck of the aircraft

Enter, for example:
SRWCHR-ELDERLY PERSON/P2

To send animal in hold or pet in cabin information to an airline, create an SSR containing type, specify number, container weight and dimensions.
You can use passenger or segment association. Enter, for example:
SRPETC NN1-CAT W-5KG D-40X30X20CM orSR*PETC NN1-CAT W-5KG D-40X30X20CM

SRAVIH NN1-SERVICE DOG W-30KG D-90X80X70CM/P1