How Safe Are Digital Wallets? (2024)

Is Using a Digital Wallet Safe?

by Jennifer Ballmer,Vice President Operations

Did you know that you can add your Flatwater Bank Visa debit card to the digital or mobile wallet on your mobile device? It’s something I’ve been using for a while now and I love it. However, I get asked by people all the time…is it safe? The short answer is, yes! Let me explain.

What is a digital wallet?

How Safe Are Digital Wallets? (1)Essentially, it's a digital version of your debit or credit card. To protect you and your card information, the card number and personal information are not actually stored on the phone. Digital wallet apps like Google Pay™ or Apple Pay™ can be used on phones and smart watches. To make an in-store purchase, check for your digital wallet’s logo at the point of sale (POS) system. Place your phone near the device reader and follow the steps on your phone.

How does it protect my information?

Digital wallets use tokenization. When you pay for something with Google Pay™, for example, your debit card data is hidden in a randomly generated numeric code, known as a token. Your card number never appears in a merchant’s database; instead a randomly generated code is stored on their system. Another security feature of digital wallets is called “sandboxing”. Basically, your digital wallet app is isolated from most apps on your phone and only interacts with tools within its “sandbox”.

Ever lost your wallet?

I have and it's stressful. If someone gets a hold of your credit or debit card they can do a lot of damage before you realize it. The great thing about a digital wallet is that it has built in protections. For example, to use the digital wallet on my phone you have to know the passcode to my device (or biometrics), as well as a passcode each time you pay. Even if you lose your phone, as long as you have passcodes set up, your digital wallet is safe.

Contactless means cleanliness.

Using your digital wallet can be a cleaner way to pay. Depending on the merchant, you may not need to touch the card reader in order to complete your payment.

Here are some other tips to safeguard your digital wallet:

  • Avoid spyware and malware on your phone. Only download apps from a trusted, verified source.
  • Avoid suspicious emails and text messages. Often times they are trying to get access to data on your phone.
  • Try to avoid using public WiFi to conduct banking or other private transactions.
  • Set up passcodes and biometrics on your mobile device. While you might think it’s a pain to enter a code or scan your face every time you open your phone, it’s a great safety measure to put in place.
How Safe Are Digital Wallets? (2024)

FAQs

Can digital wallets be hacked? ›

Secondly, if you haven't locked your phone (with a password or biometric lock), your digital wallet is easily hackable; a thief could simply access your financial information and make a number of purchases or even withdraw money from your bank account before you've even realized your phone is gone.

Is having a digital wallet safe? ›

In general, digital wallets are considered much safer than using physical credit cards, which can be more easily lost or stolen.

What is one of the main disadvantages of using a digital wallet? ›

When using a digital wallet for payments, transaction data may be tracked, leading to privacy concerns about the security of personal information stored digitally. The idea that third parties could track and analyze your financial behavior is a significant privacy concern for many users.

Which is safer credit card or digital wallet? ›

Contactless forms of payment such as digital wallets are always more secure than swiping a card, he added, noting that scammers are still known to put card skimmers on credit card readers to steal the customer's information. If you use a digital wallet, “you are always going to be in control,” McKnight said.

Can someone add my card to their digital wallet? ›

Even if you block the offending wallet, fraudsters can move the stolen card to a new wallet. This digital wallet scam is one of the most commonly used. This isn't helped by the fact that cards are often not fully authenticated when added to a wallet.

Which digital wallet is best? ›

Top 10 best eWallet apps in 2023
  1. Apple Pay. Apple Pay, offered by Apple Inc., is a sophisticated digital wallet and mobile payment service that enables seamless transactions through iPhones, iPads, and the Apple Watch. ...
  2. Google Pay. ...
  3. PayPal. ...
  4. Samsung Pay. ...
  5. WeChat Pay. ...
  6. Paytm. ...
  7. Venmo. ...
  8. Dwolla.
Jul 25, 2024

Why not to use a digital wallet? ›

Digital wallet cons
  • Merchant availability: Your ability to use a digital wallet depends on whether a retailer offers contactless payment methods as an option.
  • User frustrations: Whether you're wearing gloves, glasses or a mask, your phone's stringent biometric ID verification features could slow your payment efforts.

Can someone read my credit card in my wallet? ›

Although banks claim that RFID chips on cards are encrypted to protect information, it's been proven that scanners—either homemade or easily bought—can swipe the cardholder's name and number. (A cell-phone-sized RFID reader powered at 30 dBm (decibels per milliwatt) can pick up card information from 10 feet away.

What is the difference between an e-wallet and a digital wallet? ›

A digital wallet is a software-based system that securely stores users' payment information and passwords for numerous payment methods and websites. An eWallet (electronic wallet) is a digital version of a traditional wallet that stores payment card information and facilitates electronic transactions.

Why do so many people use digital wallets? ›

One of the biggest advantages of digital wallets is that they let you pay for things without credit or debit cards, once you enter and store your card and banking information in the mobile payment platform.

What are the security risks of e wallet? ›

Security risks for e-wallets and online payments range from weak authentication processes to vulnerabilities within the payment systems themselves. One such risk involves hackers exploiting security gaps to gain access to users' financial information.

How do I keep my digital wallet safe? ›

Always protect your digital wallet with a lock, whether a unique passcode, fingerprint scan, or facial ID. This is the best and easiest way to deter cybercriminals. If you use a numerical code, make it different from the passcode on your phone. Also, make sure the numbers are random.

Is it safe to add credit card to digital wallet? ›

The good news is that there is secure mobile wallet technology to keep your financial information safe. Digital wallets use tokenization to keep your bank or credit card account information hidden.

What is the most secure digital payment system? ›

4 Safest Online Payment Methods In 2024
  • Credit Cards.
  • Debit Cards.
  • Digital Wallets.
  • Bank Transfers.
May 6, 2024

Which wallet can be hacked? ›

As mentioned, wallets are hot, cold, custodial, or non-custodial. The least secure wallets are any hot wallet—one that has a connection to another device or the internet. For security purposes, you should never store your keys on a device that has a connection that is always on or accessible.

Can digital wallets be skimmed? ›

Unlike debit and credit cards, which use the 16-digit number on the card for every transaction, digital wallets use a different randomly assigned number for each transaction. This allows you to skip the card reader where a skimming device could be lurking and use your mobile device for convenient and safe payments.

Are digital wallets insured? ›

Your Money Might Not Be Insured

(FDIC) and insured by the FDIC up to $250,000 per account holder, not all accounts offer the same protections. Popular digital wallet apps that allow users to keep a balance in the app, like PayPal and CashApp, are also usually protected by their partner banks' FDIC insurance.

Has a hard wallet ever been hacked? ›

The attacker obtains access to your funds after you input your credentials. Hackers physically interfering with your hardware wallet is another sort of attack. There have also been cases of customers receiving fraudulent hardware wallets.

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