How Much Does Geek Squad Cost? (2024) (2024)

Best Buy Geek Squad prices

Geek Squad prices are as low as $14.99 to install a tablet shield or as high as $249.99 to mount and set up a TV. Geek Squad performs repairs, setups, data recovery, and diagnostic services for computers, phones, and other devices. In-store and remote services typically cost less than in-home jobs.

Remote services

Geek Squad remote services cost $19.99 to $149.99 and can be done over the phone or through an online chat conversation. This option is best for those who are familiar with technology and do well with verbal instructions.

In-store services

In-store Geek Squad services cost $14.99 to $200.00 and typically involve physical repairs as well as difficult jobs like data recovery. This option is best for those who aren’t tech-savvy and need help from a representative in person.

In-home services

In-home Geek Squad services cost $99.99 to $249.99 and include jobs like setting up Wi-Fi, mounting a TV, or installing a soundbar in your home. If you have an annual Best Buy membership, in-home services are $49.99 per visit.

Best Buy tech support memberships

Best Buy offers two annual membership plans called My Best Buy Plus™ and My Best Buy Total™. These plans cover select remote and in-store Geek Squad services on up to 3 devices purchased at Best Buy. In-home services cost $49.99 per visit.

Geek Squad cost factors

The following factors impact Geek Squad prices:

• Protection plans: Depending on your device, you can buy a protection plan for $129.99 (1 year), $189.99 (2 years), or $229.99 (3 years). These plans cover accidental damage, parts and labor, battery and hard drive replacements, and hardware issues.

• Membership: If you have a My Best Buy membership, you’ll get several remote and in-store repairs for free. If your devices never have issues, you may not need a plan. However, memberships pay for themselves over time if you use them often.

• Individual vs. business: Geek Squad charges different rates for individuals versus business locations with complex setups and multiple computers.

Cell phone repair

Geek Squad cell phone repair prices vary depending on the service and brand. Screen repairs start at $129 for Apple and $149.99 for Samsung. In comparison, iPhone screen repair costs $80 to $130 at local third-party repair shops and $129 to $329+ at an Apple Store.

Other devices

Geek Squad also offers setup and repair services for the following less common devices:

• Appliances

• Fitness equipment

• Smart home devices

• Car electronics

• Cameras

• Video game consoles

• Boat radios and speakers

• EV charging stations

Geek Squad FAQs

What is Geek Squad?

Geek Squad is Best Buy’s computer and device repair department. They provide support over the phone, online, in-store, and in-home, 24/7. They provide a variety of services for computers, phones, tablets, appliances, TVs, and more.

How do I report a fake Geek Squad email?

If you get an unexpected email from someone claiming to be a Best Buy or Geek Squad employee, you can report it by calling 1-888-BEST BUY (1-888-237-8289). You can also report scams to local law enforcement or the Federal Trade Commission.

Can I call Geek Squad for free?

You can call Geek Squad for free anytime or chat with a Geek Squad agent online. The assistance is free with a Best Buy membership. Otherwise, remote support service costs $19.99 to $149.99, depending on the issue. The agent will either talk you through the process to fix it or recommend a repair.

Is Geek Squad worth it?

While Geek Squad prices are sometimes high compared to other companies, customers give it high ratings overall. In comparison, computer repair costs $50 to $150 on average at a local independent service shop.

Questions to ask computer repair techs

When hiring a computer repair service near you, ask these questions to make sure you get the most out of your service visit:

• How long have you been providing tech support services?

• Do you have any certifications or degrees?

• How can I prepare my device for my appointment?

• Do you provide the parts for this repair?

• Is this covered under warranty?

• What safety measures do you follow?

• How do you make sure my data is secure during the repair process?

• What happens if there's damage or a problem during the repair?

• Do you offer a satisfaction guarantee?