When you purchase an eSIM from Holafly, the QR code is sent to your email immediately after the transaction is approved and the eSIM is ready to be activated at that moment. It’s a good idea to check both your inbox and spam folder, as sometimes the email might end up there by mistake.
If you haven't received the Holafly QR code via email, you can still access your eSIM using the Holafly app or website. Simply open the app or visit the Holafly web portal, log in, and navigate to "My eSIMs" to view your eSIMs and their corresponding QR code
The activation and Installation process is quick, typically lasting 3 to 5 minutes. You can complete it using a QR code, manually, or through the Holafly App. For the best results, ensure you are connected to a strong wifi network, avoid public networks such as those in airports or parks.
Troubleshooting tips
What to Do if the QR Code is Not Received
- Check Your Email: If there is no email in your inbox, carefully recheck your spam or junk folder, as emails can sometimes be incorrectly filtered.
- Visit the Holafly App or Website: Log in to the app or portal to check if your eSIMs and QR codes are available there.
- Verify WhatsApp Messages: Ensure you have received a message on WhatsApp with your QR codes.
If you’re still having issues, there might be a delay caused by your bank. Sometimes, banks debit the amount but don’t transfer it to us, leading to delays in processing your order. Once the payment is cleared, we will immediately generate and send your eSIM order.
If you suspect that the issue might be related to a payment hold, we recommend contacting your bank to resolve it as quickly as possible. This can help expedite the process and ensure you receive your QR code without further delay.
Your satisfaction is important to us, and we want to make sure you have a smooth experience with Holafly.
