FAQs
You may do so via the Crypto.com app. When you request a card upgrade on an existing Ruby Steel Physical Card, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions.
Can I upgrade my crypto Visa card? ›
You may do so via the Crypto.com app. When you request a card upgrade on an existing Ruby Steel Physical Card, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions.
How do I contact Crypto com card? ›
For any issues with the crypto.com visa card, you may email us at: [email protected] or contact us at 65-6264-0211. The Crypto.com Visa Cards are issued by Digital Commerce Bank and offered by Foris, Inc.
Why is my crypto com visa card not working? ›
If you are facing a crypto card decline try to double check your card information by removing any blanks or incorrect information. You can also call the customer care number if you are using any prepaid card.
Can I use my crypto com card in other countries? ›
Where can I withdraw cash with my Crypto.com Visa Card? You can withdraw cash from almost any ATM worldwide that bears the VISA or VISA Plus logo.
How do I upgrade crypto com card? ›
How do I upgrade my Crypto.com Visa Card? ( US)
- Open the Card section in your Crypto.com App and click on the Settings icon.
- Click on the Upgrade Card option.
- Select a Cro Lockup amount and click on Continue to Lockup.
- Review the Purchase & Hold Amount pop-up.
- Confirm the Lockup amount and follow the guided steps.
How do I upgrade my Visa card? ›
Call your card issuer
The best way to make your request is by speaking to a representative from your credit card company. Use the number on the back of your card to call the issuer and ask about your upgrade options and the details of the upgrade process.
Does Crypto have customer service? ›
We provide 24/7 live customer support.
Does crypto com have a customer service number? ›
You should keep track of the amount of USD Funds available in your Fiat Wallet. You may obtain information about your USD Funds and the 24-month transaction record of your Account by calling the customer service number at 1-888-824-8817 or checking on your Crypto.com App.
Does Crypto com have an office? ›
Crypto.com Headquarters and Office Locations
Crypto.com is headquartered in Singapore, 1 Raffles Quay, 09 06, Singapore, and has 4 office locations.
One of the most common reasons for this error to pop up can be a temporary server overload. Another prominent reason why you might be getting declined by issuer error can be due to insufficient funds in your account.
Is crypto com in trouble? ›
Crypto.com's decision to remove its institutional trading platform in the U.S. follows last year's collapse of the cryptocurrency market that included the bankruptcy of FTX, which formally held naming rights to the Miami Heat's arena, sponsored MLB umpire uniforms and was backed by star athletes such as Tom Brady, ...
Can I have 2 crypto com cards? ›
Can I have more than one Crypto.com Visa Card? No, we will only be able to issue one card per person.
Can I buy a car with Crypto com card? ›
The BitPay crypto card lets you use crypto like cash. This means you can put a down payment on a car, make monthly payments, and even pay for your car insurance with crypto.
Is crypto com visa card worth it? ›
Overall, it's a good crypto card for those willing to invest in the CRO token, but you need to stake a sizable amount to unlock the best features. Since this card is so different from most other options, make sure to compare it to the best credit cards before you make your pick.
Does crypto com allow US customers? ›
You can sign up to Crypto.com from every U.S. state except New York.
How do I contact someone from Crypto com? ›
How do I contact Crypto pay? ›
How do I refund a customer from my World Pay merchant account?
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Can I get refunds on Crypto com card? ›
On Crypto.com App's Menu > Settings page, there is a “Refund Currency” setting for you to select your preferred cryptocurrency to receive. When a refund is issued on a payment paid using Crypto.com App, the funds will be credited automatically to the selected cryptocurrency's balance in the App account.