How do I unblock my 3D Secure? - PayCEC Payment Gateway (2024)

FAQs

How do I unblock my 3D Secure? - PayCEC Payment Gateway? ›

To unblock your 3D Secure and unblock your card, you should contact your bank or card company for further assistance. Some banks will ask for your personal information to confirm that you're the rightful owner of the card. Then they will proceed to unblock your 3D Secure credit or debit card.

A 3D secure authentication error could be due to everything from a mistyped card number to an incorrect expiration date. If the error continues, the cardholder will need to contact their credit card issuer for assistance.

Log into your online banking portal. Navigate to the service or support section where you can submit a request to unblock your card. You may need to answer security questions or provide additional information to verify your identity.

To unblock your 3D Secure and unblock your card, you should contact your bank or card company for further assistance. Some banks will ask for your personal information to confirm that you're the rightful owner of the card. Then they will proceed to unblock your 3D Secure credit or debit card.

One method recommended by some cybercriminals for bypassing 3DS involves calling up the victim from a phone number that spoofs the number on the back of the payment card, and tricking them into verifying a transaction currently being made by the fraudster by claiming it is needed for identity verification purposes.

This means that if you decide not to implement 3D Secure, they will refuse all transactions that they require SCA on, and can cause a huge drop in your authorisation rate. As the deadline for issuers to enforce SCA are approaching, more and more issuers will start to send "soft declines".

Turn off fingerprint or face ID authentication

Open your device's Settings app. Preferences. On the "Authentication required" page, enter your PIN or fingerprint. Under "Security," turn off Authenticate with biometrics before filling payment cards.

How do I unblock a credit card transaction? ›

To unblock your credit card online, you can visit your bank's mobile application or official website and apply for 'reissue' or 'reactivation' of your credit card. Alternatively, you can also connect with your bank's customer service executives telephonically or by visiting the bank's branch physically.

Activate. The bank that issued your Visa card will activate 3-D Secure for you automatically. Upon activation, 3-D Secure protects you at every participating online store.

Another way to find out if you have 3D Secure is to just make an online transaction. If after inputting your card details you are directed to a page that prompts you to engage in some form of 2FA, with your card provider's logo on the screen, you have 3D Secure.

Call 1-800-847-2911 to get immediate assistance.

3DS asks your customers to verify their identity with the card issuer during payment. In most scenarios, you direct your customer to a verification page on their bank's site where they type in a password linked to the card or a code sent to their phone.

If you receive a "3D Authentication failed" error, it means that you have not entered the required information successfully. Please double check that Caps Lock is disabled and repeat the process making sure there are no typing errors.

Example of a 3D Secure flow

As shown above, the additional 3D Secure step at checkout typically involves showing the cardholder an authentication page from their Issuer, where the cardholder sees a prompt to enter a verification code sent to their phone or email.

⚡️ Try to identify the problem: First of all, please check that the information required for validation is correct. ❌ If the information is incorrect (phone number on which you are supposed to receive the code), the solution is to contact your bank, only they can assist you.