How do I reactivate my inactive PhonePe Wallet? (2024)

FAQs

How do I reactivate my PhonePe wallet? ›

When you close your PhonePe Wallet, any wallet balance will be transferred back to the original source of top-up.

As per RBI regulations, your PhonePe Wallet will be made inactive if you've not used your wallet within the last 12 months for any of the following: Adding money (top-up) to your wallet. Paying for merchant transactions using the withdrawable wallet balance. Withdrawing the withdrawable wallet balance.

Tap on 'I Want To Delete My PhonePe Account'. Click on the highlighted link to raise a deactivation request. Select a reason to delete your PhonePe account from the list. Click on the 'Contact Support' button.

Payments using PhonePe Wallet. You can use your PhonePe Wallet to make instant bill payments, recharges, and other merchant payments on PhonePe. All you need to do is add money into PhonePe Wallet using UPI, or your debit or credit card. Important: You will need to do a one-time KYC set-up to use your PhonePe Wallet.

To ensure your account security, we may sometimes need to temporarily block your account if we notice any unusual payment or activity. However, all you need to do to have your account unblocked is to raise a complaint and share a few documents so that we may verify your account.

How do I temporarily deactivate my PhonePe account? ›

If you wish to discontinue using PhonePe for some time, you can log out from your app. You can use your wallet balance, PhonePe gift card, and gold balance, if you have any, before logging out of your account.

Once a wallet is closed, all the funds in the wallet will be refunded to the user's linked bank account or credit/debit card, and the wallet account will be permanently closed. If you wish to use PhonePe again, you will have to create a new account with a new phone number and bank account or credit/debit card.

Permanently deactivating my PhonePe account

If you wish to change your registered phone number on PhonePe, you will need to delete your existing PhonePe account and create a new one. You can delete your account by raising a deactivation request with us. Note: Unused rewards will expire when you deactivate your account.

To reactivate a UPI account after blocking, users need to contact their bank's customer service. They will guide you through the reactivation process, which involves identity verification and possibly resetting the UPI PIN. Follow their instructions to regain access.

How can I delete my Paytm account from mobile? Visit the 24X7 Support section in the Paytm app. Under Profile Settings, click on 'I need to close/delete my account'. Raise a request; they will verify and delete your account.