To request a refund for a completed payment, you’ll need to contact the seller.
To see the seller’s contact details:
- Go to Activity.
- Select the payment.
- Use the contact information on this page to contact the seller.
If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account.
If you don't receive a refund, you can open a dispute in your Resolution Centre. Make sure you file your dispute within the correct dispute-filing timeframe.
In a dispute, you can message the seller through PayPal to try to resolve any issues. If you cannot resolve the dispute, you have 20 days to escalate the dispute to a claim. In a claim, we investigate the case and decide the outcome.
