How do I dispute a transaction? (2024)

We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, you can dispute a charge directly from the app or web 24/7. You may also call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].

Notes:

• Disputes cannot be filed via email or chat. Please dispute your charge in the app or on the web, or call us to dispute your charge.
• A dispute can only be filed on a banking transaction that shows completed (not pending), and does not have a dispute already filed on it.
  • If your transaction shows as pending, or otherwise is not completed, you must wait until the transaction is completed to dispute your charge.
• Your debit card may be deactivated and a new one will be sent to you if the transaction is an unauthorized transaction.

Please have the following information ready to help speed up the dispute process:

• Your name
• Your account number
• Why you believe there is an error
• The dollar amount involved
• The date of when the error took place

How to Open a Dispute in the App

Follow these steps to open a dispute in the app. Note that you must wait until the transaction is completed to dispute your charge.:

1. Log into the Stash app.
2. Tap Bank at the bottom of the screen.
3. Scroll down to the list of transactions.
   1. Note: Click See all to view more transactions if needed.
4. Tap the transaction you wish to file a dispute for. This will show you the transaction details.
5. Scroll down to the bottom of the Transaction Details page, click Need help with this transaction?, then tap Dispute Charge.
   1. You will then be routed to the website to complete the dispute. You will need to login to Stash again.
6. Answer all applicable questions and provide any additional information you may have to assist us in investigating your dispute.

After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed.

Note: If you don’t see the option to open a dispute in the app, call us immediately at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].

How to Open a Dispute on the Web

Follow these steps to open a dispute on the web. Note that you must wait until the transaction is completed to dispute your charge:

1. Log into the Stash website.
2. Click Bank at the top of the screen.
3. Scroll down to see the list of your transactions.
4. Click the transaction you wish to file a dispute on. This will show you the transaction details.
5. Click Need help with this transaction?, then click Continue.
6. Answer all applicable questions and provide any additional information you may have to assist us in investigating your dispute.

After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed.

Note: If you don’t see the option to open a dispute on the web, call us immediately at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].