How do I close my Crypto.com App account? | Crypto.com Help Center (2024)

FAQs

How do I close my Crypto.com App account? | Crypto.com Help Center? ›

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to [email protected] with the subject line “Close Account.”

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to [email protected] with the subject line “Close Account.”

Due to the nature of digital currency protocols, transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks.

Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

On Crypto.com App's Menu > Settings page, there is a “Refund Currency” setting for you to select your preferred cryptocurrency to receive. When a refund is issued on a payment paid using Crypto.com App, the funds will be credited automatically to the selected cryptocurrency's balance in the App account.

Closing your account means your Crypto.com App Account, Crypto.com Exchange Account, and your Crypto.com Visa Card will not be accessible again. Please refer to How does the $50 close account fee work for my Crypto.com Visa Card for more information about the cancellation process and fee for your Crypto.com Visa Card.

Tap on your account's icon at the top left corner in the Crypto.com Exchange App and select Bank Transfer. Then, tap the Bank Accounts tab to view your list of Verified, Pending, and Rejected bank accounts. Select a bank account to view its full details. You will see a Delete option next to the bank account.

By using your estate plan, you will provide the legal right and necessary instructions so that your cryptocurrency and private key information will be transferred into the ownership of your beneficiaries.

The blockchain is a decentralised and distributed ledger that records all the transactions made on the network. Once a transaction is recorded on the blockchain, it cannot be altered or deleted.

For example, Crypto.com provides up to $250,000 in FDIC insurance on U.S. dollar (USD) balances. The cryptocurrency platform has secured large insurance coverage to protect user funds against potential losses due to security breaches or operational issues.

Can Crypto com keep your money? ›

Your virtual assets are stored 100% safely and perfectly.

We hold all customer assets deposited on our platform in institutional-grade reserve accounts on a 1:1 basis, meaning funds are responsibly backed by Crypto.com and accessible at customers' convenience.

Is there a withdrawal fee for USD? Yes, Crypto.com charges retail users a withdrawal fee of US$45. This fee will be deducted from your withdrawal amount.

Step 1: Open the Crypto.com App on your phone and find the "Accounts" section. Step 2: Tap on your Crypto Wallet to open it. Step 3: Press the "TRANSFER" button, then choose “Withdraw”, and after that, select “External Wallet.” Step 4: To add a new wallet address, click on the "+ Add Wallet Address" button.

In some cases, it may be possible to recover a portion or all of the funds through legal means or assistance from law enforcement agencies. However, it's important to note that recovering funds from cryptocurrency scams can be challenging, and in many instances, complete recovery may not be possible.

Many cryptocurrency platforms and exchanges offer the option to sell crypto and transfer the resulting funds directly to your linked bank account. If you want to withdraw money, you typically click Sell on your cryptocurrency platform and choose to withdraw to your bank account.

The Crypto.com app is indeed a safe cryptocurrency platform for cryptocurrency exchange. This safety is underpinned by the platform's comprehensive security measures, which include advanced MFA, real-time monitoring for suspicious activities, and substantial insurance coverage to protect user funds and assets.

The crypto exit strategy involves setting a specific price target for each asset in your portfolio. Once the coin starts getting closer to reaching this target, you sell all holdings or parts of them. Pros: You can realise profits when the asset reaches a specific price.

Login to your Exchange account via mobile app. Select Crypto and choose the asset which you want to withdraw from the list. Next, paste the destination address or scan the respective QR code, enter the amount you would like to withdraw, a memo (if applicable) and click Preview Withdrawal.

Go to Account and scroll down until you see Delete Account button. Click on it. Make sure you've withdrawn all your crypto and fiat and click Done. Type in DELETE MY ACCOUNT in the respective field and click Delete Account to confirm deletion.