How do I apply to recover a deposit if the memo/tag is not filled or wrong? | KuCoin (2024)

FAQs

How do I apply to recover a deposit if the memo/tag is not filled or wrong? | KuCoin? ›

If you forgot or fill in the wrong Memo when making a deposit to KuCoin, the funds will not arrive in your account. In this case, you can try to retrieve it via self-service token recovery.

Deposits with a missing or incorrect memo/tag

If you forgot to include a memo/tag or inputted it incorrectly, you can contact Customer Support to recover your deposit manually. Please note that fund retrieval may not be possible in some cases, and a 50 USDT/USDC manual recovery fee will be applied.

If this tag is not included in the transaction, your funds may be lost. If you accidentally send funds without a destination tag/memo, we can try to recover them if you provide us with the following information: Destination address and amount of crypto sent.

You can also check on the status of a transaction by going to the transaction page in your wallet and reviewing the pending section. a blockchain or block explorer, which is an analytics platform for observing transactions and wallet addresses on the blockchain.

Currently, only certain tokens are supported for this option. For other cases, please submit a ticket request through KuCoin's customer support team or consult with us on live. We will check if your deposit can be recovered, and notify you via email if there are any updates.

I forgot to attach a destination tag to my transaction, what can I do? Don't worry, your funds are not lost and can be recovered by the exchange. Please reach out to the exchange's support team directly. In your email, make sure to include the transaction ID in plain text (no screenshots).

If you send funds without a tag/memo or with an incorrect Tag/Memo, your funds cannot be credited to your account.

Failure to include destination tag/memo when sending XRP/XLM to a centralized address would lead to loss of funds and it's irreversible.

There are several moments that you should pay attention to when depositing XRP to your Cryptopay account. Basically, there are two common mistakes: sending funds without a destination tag and sending funds with a wrong destination tag. But both of them lead to the same undesirable result: funds will be lost.

You must include a memo with your transaction when sending XRP/XLM to an exchange from your Ledger wallet.

How do I contact crypto customer service? ›

For any issues with the crypto.com visa card, you may email us at: [email protected] or contact us at 65-6264-0211.

Legitimate crypto recovery offices offer hope by using advanced tools and techniques to recover lost or stolen funds without charging upfront fees. Red flags of scam recovery services include upfront payments, guarantees of success, and fake reviews.

Deposits from joint accounts may not be processed correctly. Supported Banks: Ensure that your transfer is made from a bank (credit institution) within our supported network. Transfers from unsupported institutions, such as crypto exchanges or third-party payment processors may not be processed.

If You Deposited Cryptocurrency Without a Memo/Tag:

Obtain the Transaction ID or Transaction Hash associated with the deposit. Provide proof that the transaction was sent to your Wirex account. This proof should include a screenshot from the sender's side, clearly displaying the deposit address used.

Bitcoin transactions are designed to be irreversible, so once the funds have been sent to a wrong address, there is no way to retrieve them. This is one of the reasons why it is so important to double-check the address before sending any funds.

Transactions on blockchains are irreversible, so the only way to get back your tokens is to ask the owner of the address to send them back. You can reach out to the customer service to get back your tokens if the address is owned by a platform.

If bitcoin or other cryptocurrencies are lost while transferring between wallets for security reasons, it's essential to contact the support team of the wallet or exchange you used for the transfer. They may be able to assist in investigating the issue and potentially help recover the lost funds.

Cryptocurrency transactions are irreversible. They cannot be undone by anyone. The only possible solution here is to contact them if you know who that address belongs to. Should you not know who the address belongs to, unfortunately the crypto assets would be considered lost.

Once a transaction is recorded on the blockchain, it cannot be altered or deleted. The miners on the network verify the transactions and add them to the blockchain in a specific order, forming a chain of blocks that cannot be altered or reversed.

If you forget to add a memo, there is a chance the assets may be lost. If you're not seeing your deposit because you forgot to add the memo, entered the wrong address, or encountered network issues, try using the Deposit Recovery Tool to locate and return your deposit.