Last updated on Apr 4, 2024
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Choose the right packaging
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Select the best carrier
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Monitor and control the process
Be the first to add your personal experience
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Train and educate your staff
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Review and improve your practices
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Learn from others
Be the first to add your personal experience
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Here’s what else to consider
Damage to goods in transit can result in financial losses, customer dissatisfaction, and reputational damage for logistics managers. However, there are some effective ways to reduce the risk of damage and ensure the safe and timely delivery of your products. Here are some tips to help you protect your goods in transit.
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1 Choose the right packaging
The first step to prevent damage to goods in transit is to choose the right packaging for your products. Packaging should be sturdy, durable, and suitable for the mode of transportation, the weather conditions, and the handling procedures. You should also use adequate cushioning, wrapping, and sealing materials to protect your goods from shocks, vibrations, and moisture. Additionally, you should label your packages clearly and correctly, indicating the contents, the destination, and any special instructions or warnings.
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To reduce the risk of damage to goods during transit, Logistics Managers can use strategies such as proper packaging and labeling, using the right mode of transport, proper loading and unloading techniques, and using appropriately sized trucks for delivery.Efficient handling of goods is crucial in preventing damages during transit and in turn, boosts customer satisfaction.
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Applying the best packaging material is not the only approach. There should be periodic reviews based on the customer complaints or NC and review of the packaging specifications. Some markets or routes could require additional protection due to rough handling or sending the product in loose packs. Continuously reviewing the data and reacting to it is the key to ensuring products are delivered as good as they left the Manufacturing plant.
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- Pintu Vachhani Purpose Driven GI/ UW Professional
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The cargo should be adequately packed considering the nature of cargo so that it can withstand the rigors of transit.To select structurally sound container.To make proper stowage in the container with proper dunnaging to avoid movement of cargo in the container.The cargo should not be stowed close to the container door to avoid collapse of cargo when the container door is opened for destuffing The cargo hold should be examined by a competent surveyor before loading to avoid contamination of cargo due to contact with foreign substances.
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- Jonathan Pasinato Supply Chain Coordinator at International Suppliers and Contractors Inc.
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There's different recommended packaging requirements for different products, but one piece of advice that's pretty unanimous across all industries is don't be stingy.Add that extra layer of shrink wrap or invest in a sturdier pallet. That little extra cost is well worth the added reassurance that your shipment will get delivered intact. Especially when the shipment is traveling a long distance or is going intermodal, the longer the shipment is in transit or the more it interchanges with different vehicles, the more the shipment is exposed to external factors.Also, take the time to explain your product to your packaging supplier so that they can recommend the packaging options that will give the best results.
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2 Select the best carrier
The second step to reduce the risk of damage to goods in transit is to select the best carrier for your products. You should look for a carrier that has experience, reputation, and reliability in transporting your type of goods. You should also check the carrier's safety records, insurance policies, and customer feedback. Moreover, you should communicate your expectations and requirements to the carrier, such as the delivery time, the tracking system, and the handling standards.
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In my experience this is what I would consider to be the most vital. There are great sites like Carrier Assure, Carrier 411 and others that offer accurate and up to date "rating" based on safety records and performance. For Brokers or in House Logistics Managers these are so important to utilize. Secondly - are you willing to "co-mingle" this product or do you need a dedicated vehicle?Is this part of the last, middle or first mile or a little of all three? Carrier selection and having strong carrier relationships and partnerships is critical to taking care of your freight & your customer's. Select DSP's based on the needs they meet now and will meet in the future.
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The best carrier means many things, but the carrier is mostly chosen due to price, turnaround time, connectivity, and the best-bundled rate across all the routes. There are too many variables in terms of the people at various handover ports who manage the product. Having well-designed packaging and stacking is far more important than choosing the best carrier.
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- Jonathan Pasinato Supply Chain Coordinator at International Suppliers and Contractors Inc.
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If you are interested in a carrier but unsure if they will be a good fit, as online reviews can sometimes be misleading, my tip is to ask for references like you would a job applicant. More precisely references in a similar industry or in your area.If you decide to give the carrier a chance, start them off with a test run, preferably a shipment where risk of damage is low and/or customer is flexible for ETA. Even if not necessary provide detailed instructions such as early pickup and delivery appointments. Ask for notifications throughout the process, from the moment pickup is confirmed, in-transit location statuses, if driver experiences traffic or mechanical issues, to delivery confirmation, customer signed BOLs, etc
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3 Monitor and control the process
The third step to reduce the risk of damage to goods in transit is to monitor and control the process. You should use technology tools, such as GPS, RFID, or sensors, to track the location, condition, and status of your goods in transit. You should also establish a quality control system, such as inspections, audits, or reports, to verify the compliance and performance of your carrier and your staff. Furthermore, you should have a contingency plan, such as backup routes, alternative carriers, or emergency contacts, to deal with any unexpected situations or incidents.
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4 Train and educate your staff
The fourth step to reduce the risk of damage to goods in transit is to train and educate your staff. You should provide your staff with the necessary skills, knowledge, and tools to handle your goods in transit safely and efficiently. You should also create a culture of safety, quality, and accountability among your staff, encouraging them to follow the best practices and standards. Additionally, you should reward your staff for their achievements and improvements, and address any issues or problems promptly and constructively.
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- Jonathan Pasinato Supply Chain Coordinator at International Suppliers and Contractors Inc.
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The main focus is to ensure that your warehouse staff in charge of packaging prepares the shipment up to your standards. However the shipping staff can contribute as well to help prevent any damages a carrier may cause.First, they should inspect the trailer for any wear-and-tear that can damage your shipment. A neglected trailer can have holes in the floor, walls or ceiling. It can also have sharp pieces of warped aluminum on the side molding sticking out.Also, they can take precautionary measures such as taking a picture of the loaded shipment before closing the trailer. Therefore if the shipment gets delivered looking like a mess, you have proof of your due diligence.For FTLs, it's not a bad idea to put a seal on the trailer.
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5 Review and improve your practices
The fifth step to reduce the risk of damage to goods in transit is to review and improve your practices. You should collect and analyze data, such as feedback, complaints, claims, or costs, to measure the effectiveness and efficiency of your logistics processes. You should also identify and eliminate any sources of waste, error, or risk in your logistics operations. Moreover, you should seek and implement new ideas, innovations, or solutions to enhance your logistics performance and customer satisfaction.
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A melhor forma de revisar e melhorar suas práticas é aplicando ferramentas de Qualidade tais como:FluxogramaDiagrama de IshikawaFolha de VerificaçãoHistogramaDiagrama de ParetoDiagrama de DispersãoCarta de Controle
Translated
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6 Learn from others
The sixth step to reduce the risk of damage to goods in transit is to learn from others. You should benchmark your logistics practices and performance against the best practices and benchmarks in your industry or sector. You should also network and collaborate with other logistics managers, professionals, or experts, to exchange insights, experiences, or advice. Furthermore, you should keep up to date with the latest trends, developments, or regulations in the logistics field, to adapt and improve your logistics strategies and capabilities.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Osama taha Eltoshy Inventory Management Expert @ Metro Markets | Optimizing Inventory, Demand Forecasting, Sales Growth, SAP , Merchandising , Space planning , saving costs
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Insure your shipments , Protect yourself from financial loss in case of damage or loss by insuring your shipments. Consider the value of the goods and the shipping method when choosing the appropriate insurance coverage
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