FAQs
If you have a new phone number, here are some steps to update it. First, from a computer, head to www.venmo.com and enter your username, email address or old phone number along with your password. You'll see a screen that offers to send the 6 digit sign in code to your old phone number.
How do I recover my Venmo account without a phone number? ›
1) Go to the Venmo login page on the website or app. 2) Click on the "Forgot Password?" link under the login fields. 3) Instead of entering your phone number, click on the "No longer have access to this number?" link. 4) You will be prompted to enter your email address associated with your Venmo account.
Why can't i verify my phone number on Venmo? ›
I'm having trouble verifying my phone number
If your phone verification attempts aren't working, try any of these tips: Click Resend Code if your phone is unable to receive messages from short codes. Text the word “START” to the number 86753 to ensure you're allowing text messages from Venmo.
How do I update information on Venmo? ›
In the Venmo app:
- Go to the Me tab by tapping your picture or initials.
- Tap the Settings gear.
- Choose which settings you'd like to update.
- Save your changes.
I'm having trouble with my password.
Choose “Forgot your password?” or “Forgot Password?” when signing in and enter your email address or phone number. We'll send you a link to reset your password. You can find more information about the process here.
Is there a way to use Venmo without a phone number? ›
So, if you are trying to find out if there is any way to create a Venmo account without a phone number, the answer is no. The Venmo privacy policy requires users to verify their accounts using their phone numbers.
What do I do if I can't verify my phone number? ›
Can't verify phone number
- Step 1: Check your phone number. Make sure your phone number was entered correctly with the right country code.
- Step 2: Check for a good Wi-Fi or mobile data connection. ...
- Step 3: Check that you can get SMS texts. ...
- Step 4: Request a new verification code. ...
- Step 5: Try fixing the app.
How to Remove A Phone Number from Venmo
- After logging in, select the "Edit profile" icon located close to your picture in the upper right corner.
- To remove your previous phone number, tap the phone number section.
- After entering the new phone number, select "Save settings."
How do I Recover My Venmo Account | Reset Password
- Click on the 'Forgot your password? ' Option.
- Enter the phone number or email address associated with your account.
- You will receive a password reset link by email or phone number.
- Click the link and create a new password. The new password must be strong and unique.
You can only create one account per individual, as outlined in our User Agreement. When you sign in, a code may be sent to the phone number registered with your Venmo account. Enter this code when prompted to verify your ownership of the account.
Once you have deleted your personal Venmo account, you can create a new one at any time as long as your old account is closed successfully. You can open a business account through a personal account, but once it is deleted, it cannot be reactivated even if you keep the personal account associated with it.
How do I speak to a live person at Venmo? ›
Send us a message through our contact form. For the fastest service, chat with us in our mobile app (M-S, 8:00am–10:00pm CT, seven days a week). Call us at (855) 812-4430 (8:00am to 8:00pm CT, seven days a week)
How do I access my old Venmo account? ›
How do I Recover My Venmo Account | Reset Password
- Click on the 'Forgot your password? ' Option.
- Enter the phone number or email address associated with your account.
- You will receive a password reset link by email or phone number.
- Click the link and create a new password. The new password must be strong and unique.
You can only create one account per individual, as outlined in our User Agreement. When you sign in, a code may be sent to the phone number registered with your Venmo account.
What if someone else is using my number for Venmo? ›
Phone number: If you didn't create the Venmo account using your phone number, please contact our Support team directly so we can assist. You may be asked to provide proof of ownership of your phone number, like a phone bill.
