Hot wallet | CEX.IO Help Centre (2024)

FAQs

Why won't CEX.IO let me withdraw? ›

Withdrawal functionality is only available after successfully enabling two-factor authentication (2FA) on your account. If you change or restore your 2FA method, withdrawals are restricted for the next 48 hours, to provide a buffer in the event of fraud.

Regulated and licensed: CEX.IO is regulated and licensed to operate in all jurisdictions where it offers its services, giving investors peace of mind that they're using a compliant platform.

Funding via the dashboard

To fund the Hot Wallet browse to the Hot Wallet section within the crypto extension dashboard section. Next to the balance, there should be a "Fund" button which opens a modal displaying a QR code of the Hot Wallet address to scan or view the plain address to copy.

If you have a question or complaint, please contact our Customer Support Team toll-free at (845) 834-8017. CEX.IO CORP. is licensed by the Louisiana Office of Financial Institutions as a money transmitter.

Make sure that submitted photos are clear and visible. Check if your country allows using our platform. The list of unsupported countries can be found here. Avoid having multiple CEX.IO accounts.

CEX.IO maintains more than 30 Money Transmitter Licenses (MTLs) in the U.S., and updates its current regulatory status in each applicable state here. At present, U.S. participants based in eligible states can access the following digital assets for Instant Buy, Sell, Convert and store services: Ox (ZRX) 1inch (1INCH)

Yes, CEX.IO gains and income are considered taxable transactions by the IRS. CEX.IO capital gains tax ranges from 10% to 37% for short-term capital gains, and up to 20% for long-term capital gains, depending on the total taxable income. Read our complete 2024 guide Crypto Tax USA for more information.

Please allow up to one hour for the network to pick up your operation. It can take longer in case of unexpected network issues. - If your card withdrawal is still pending after a few hours, please contact our Support team. - Withdrawal requests are processed within 24 hours on business days.

Yes, a cryptocurrency wallet address can be traced to its owner through blockchain analysis and linking transactions to identifiable information. Methods include tracking IP addresses, exchange records, and linking wallet activity to real-world identities.

What is a CEX address? ›

Description. The centralized exchange label is used to identify wallet addresses that belong to centralized cryptocurrency exchanges (e.g. Binance, Coinbase, etc). Centralzied exchanges (CEX) are operated by a central authority or entity that manages the exchange, executes trades, and stores users' digital assets.

A hot wallet, known as a software wallet, is a digital wallet that is typically connected to the internet. It is a piece of software installed on devices like smartphones or laptops. The defining feature of a hot wallet is that it generates your seed phrase online and stores your private keys online too.

CeX is ceasing business in the United States.

Unfortunately, we don't have a dedicated phone line. Should you have an enquiry, you can use the Contact Us form located HERE.

CEX.IO supports USDT deposits through the Ethereum, Binancesmartchain, Tron and Solana Blockchain. Attempting to deposit USDT through any other Blockchain to CEX.IO will cause a failed deposit and loss of funds.

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

You can only withdraw cash from your brokerage account.

Keep in mind that after you sell stocks, you must wait for the trade to settle before you can withdraw money from your brokerage account. This typically takes two business days, and after your trade has settled, you can follow the withdrawal process above.

If you request a deposit or withdrawal and see a “pending” status in your transaction history, it means we've received your request and are processing it. Your operation will be confirmed soon according to the following rules.

Cryptocurrency Exchange

CEX.IO offers 30 cryptocurrencies for U.S. users, including the most popular ones, such as bitcoin, Ethereum, Cardano and Solana. You can also transfer cash into CEX.IO via bank transfer, wire transfer or Google or Apple Pay.