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FAQs
How can I activate my Lazada wallet without a phone number? ›
If I don't have an active mobile phone number, is it possible to activate a Lazada Wallet connected to my account? A mobile number is required to activate a Lazada Wallet.
Can I use Lazada wallet without verification? ›Users are required to have completed the e-KYC verification process and must have Lazada Wallet activated to send and receive funds. NOTE: You can access P2P transfer through Lazada Wallet on 'My Account'page.
Can I talk to a live agent in Lazada? ›To contact Lazada, you can chat with a Lazada agent online, or, if you are in Singapore, Vietnam, the Philippines, Hong Kong, or Indonesia, you can call the Lazada customer service hotline.
Can I get my money back from Lazada wallet? ›If your available balance sits in the Refund section, you can directly withdraw the amount if needed by referring to the steps below. At Lazada Wallet page, click on 'Available Balance' to view in your Refunds section. Then, click on the 'Withdraw' button. You would need to select an account to withdraw.
How do I activate my Wallet on my phone? ›4. Set up your Wallet
- From the Play Store, download the Google Wallet app.
- Open the Google Wallet app .
- Follow the setup instructions. If you're new to Google Wallet, you're asked to add a card the first time you open the app. You can use your camera to scan a debit or credit card or enter the details manually.
You can change your log-in phone number from your Seller Center.
- Go to My Account or Settings >> Account Settings. ...
- Click the “Send Email” button. ...
- Input your NEW phone number, click the “Send Code” and input the OTP sent on your new number.
Jan 26, 2021
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Jul 8, 2024
You can't withdraw the balance from your wallets, such as deposits (cash in) and refunds of orders. But, you can cash out Lazada Wallet to GCash.
How long does Lazada wallet verification take? ›If your verification result is pending, please allow for up to 24-48 hours for your result. If it has been more than 48 hours or if you failed the verification, please connect with our Customer Care Specialists.
How can I recover my Lazada account? ›I forgot my password or I cannot log in to my account, what should I do?
- Click Forgot Password.
- Enter the email or cellphone number registered to your Lazada account. Slide to login for Security Verification.
- Choose a way to verify your identity.
- Click “Send Code”. ...
- Type in your new password and click “Submit”.
Apr 7, 2024
How do I report to Lazada Philippines? ›
How to report on Lazada
- Navigate to the seller's store and click the ellipsis (…) ...
- To provide feedback, click the “feedback” button.
- To report products and potential frauds, click on “report products and potential scams”.
- Indicate the reason for your complaint against the merchant. ...
- Submit.
Apr 3, 2024
Go to the Help Center page in Seller Center, at the bottom of the page, click the “Chat Now” button to talk to Lazada chatbot assistant, ADA, which is available 24/7.
Does Lazada wallet expire? ›Once the amount has been topped up in the Lazada Wallet, the value does not expire. So, if you ever change your mind that you don't need the top-up amount right now, please be assured that it will not expire, so you can still use it for future Lazada purchases.
How can I create Lazada account without phone number? ›How to buy a virtual number for Lazada registration?
- In order to start Lazada without phone with a virtual number register on the website sms-man.com.
- Go to the menu and select the item “Payment”. ...
- Go back to the main menu and select the “Lazada” service.
- Buy a virtual number for Lazada by pressing the “Buy” button.
Oct 1, 2021
Click Forgot Password.
- Enter the email or cellphone number registered to your Lazada account. Slide to login for Security Verification.
- Choose a way to verify your identity.
- Click “Send Code”. Type in the code then click “Verify Code”.
- Type in your new password and click “Submit”.
Apr 7, 2024
How Can I Delete My Number from Lazada?
- Login to your Lazada account.
- Select the setting button under the account section.
- Choose edit account information to update or change your phone number and update your phone number there.
- Click save once you have done.
May 28, 2022