Help Center | Lazada E-Wallet | Lazada PH | Lazada (2024)

FAQs

Why is my Lazada wallet verification not working? ›

Your verification can fail due to a number of reasons which include but are not limited to: Detection of multiple accounts. Unclear photo of your ID or selfie. Your details did not match your ID.

Users are required to have completed the e-KYC verification process and must have Lazada Wallet activated to send and receive funds. NOTE: You can access P2P transfer through Lazada Wallet on 'My Account'page.

I checked their help center and found out that the refund period is 1-3 days. I was feeling anxious all throughout this moment because I couldn't unlink my Gcash account yet as the amount will be refunded to my Gcash because Gcash was used to pay for the order.

How do I cash-in to my Lazada Wallet? Link and top up wallet credits with your BPI Online account. Tap the "Lazada Wallet" icon. Select "Cash In."

Open the Google Wallet app . At the top right, tap your profile picture or Account. Settings. Under 'Security', tap Verification settings.

This can happen for various reasons, including incorrectly entered card information, the card type not being supported by the system, or an expired card. The error message informs the user that the card payment cannot be processed and that they must take action to resolve the problem.

You can call Lazada Customer Service at (02) 7795 8909/Toll Free: 1-800-8-795-8909 (for Globe and TM subscribers), available daily from 8AM to 8 PM, except on holidays.

If I don't have an active mobile phone number, is it possible to activate a Lazada Wallet connected to my account? A mobile number is required to activate a Lazada Wallet.

If you did not receive your verification code or One-Time Password (OTP) via SMS, it might due to network or connectivity issues. Please try email verification instead if available. You may also try the following: Ensure your phone is connected mobile service provider's network and the signal is full.

Can I withdraw everything from my Lazada Wallet? Yes, buyers can now withdraw the withdrawable amount and refunds in your Lazada Wallet to E-Wallet and Bank Accounts.

Can I transfer my Lazada wallet to my bank? ›

Enter your bank account information and click 'Add bank account' once done. Click on 'Confirm Withdraw' button and enter OTP to complete the request. 3-5 working days for bank processing time is applicable before the withdrawn amount is reflected in your account.

How do I withdraw my withdrawable balance? Tap on withdraw and select withdrawable deposit, then select your preferred bank account. How do I withdraw my refund balance? Tap on withdraw and select refunds, then select your preferred bank account.

Once the amount has been topped up in the Lazada Wallet, the value does not expire. So, if you ever change your mind that you don't need the top-up amount right now, please be assured that it will not expire, so you can still use it for future Lazada purchases.

What are the different ways to Cash In to my Lazada wallet via BDO? The newest way to cash in to your Lazada wallet is by linking your BDO Digital Banking account to the Lazada app or website! You can use your Current or Savings account to cash in and pay.

Causes of Not Receiving Verification Code Texts on Android

You provided the wrong phone number. Your inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.

Most commonly due to entering credentials incorrectly too many times. Contact your financial institution or log into your online bank account to resolve the issue and unlock your account.