How do I enroll for Online Banking?
Click here to enroll for Online Banking and fill out the prompted questions >
You may also request Online Banking access through your local branch. Find a location nearest you >
How do I reset my Personal Online Banking password?
Click Forgot? and complete the Account recovery steps. You will get an email or text message with a reset password link. Follow the instructions provided to complete your password reset. Please request and access the link using the same device. You may also call 800-413-4211 for additional help.
Where do I download the FirstBank Mobile Banking app?
Click here for links to our best in class app in the Google Play and App stores and a digital banking features tutorial video >
Are there any tutorials to help me learn how to use your Mobile App and Online Banking?
Yes! We have Digital Demos right on our website you can view from any device for both our Mobile App and for Online Banking. Please click here to learn more and get started >
How do I sign up for Mobile Alerts?
Be on guard against overspending, identity theft and fraud with our customizable alert notifications. FirstBank Mobile Alerts are an easy way for you to stay on top of account activity. Alerts will help you watch your money closely without having to log in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.
If you want to receive alerts via your mobile phone, you can enable this service under Settings from either Online Banking or your Mobile App. You can enable or disable the types of alerts you’d like to receive. For example, if there is an Online Banking Login Error under your account, we can alert you. If your balance falls below a specific amount or if a transaction exceeds a certain amount, we can alert you.
How do I learn how to use the FirstBank Mobile App or Online Banking?
We have new, interactive Digital Demos designed to help you learn the most useful features of both our Mobile App and Online Banking. Take the time to explore the demos and get up to speed on fast digital banking.
Explore our interactive Digital Demos > >
What are Mobile Wallets?
A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.
Find out more about Mobile Wallets >
Are Mobile Wallet payments secure?
Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number. The Mobile Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.
If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.
Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint, PIN or iris/face scan to start transaction). To reduce your risk of fraudulent charges if your device is lost or stolen, make sure to set a strong pass code and enable fingerprint authentication to lock your device once you enable a wallet.
How do I start using Mobile Wallets?
Add your eligible FirstBank cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your FirstBank card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.
Does FirstBank offer Zelle®?
FirstBank does offer Zelle within our mobile banking app, the fast, safe, easy and contact-free way to send money to friends and family. Learn more about Zelle by clicking here >
