Help And Training Community (2024)

FAQs

What is Salesforce help and training? ›

Salesforce Help (help.salesforce.com) is gives you access to our library of Help and Training resources, Premier features, and Salesforce Support.

From www.Salesforce.com/Help, select Contact Support in the top-right corner of the Salesforce Home Page. This Contact Support link is available on all of Salesforce Help. IMPORTANT! Make sure to log in using the Account Credentials associated to your Premier or Signature Success Plan.

(800) 667-6389

Salesforce Inc / Customer service

It can also streamline services from marketing to customer relations. Salesforce is also popular due to services like creating and tracking marketing campaigns, keeping track of customer issues based on their escalation and resolution levels, visual dashboards and extensive reporting features.

A novice can quickly become proficient in Salesforce with some study, practice, and access to useful resources. So we believe Salesforce is not that tough, but it isn't easy at the same time to learn and use unless you have certain skills or thought processes in place.

Salesforce Customer Support is here to help you get the most out of your Salesforce investment! Your designated contacts, Admins, and even end-users can reach out to Salesforce Customer Support via the methods available to you through your Success Plan using the channels and availability noted below.

Salesforce provides users comprehensive tools to manage customer data, automate processes, analyze data and insights, and create personalized customer experiences. Salesforce also offers a variety of solutions for customer service, marketing automation, commerce, app development, and more.

Check your email for your login information. Click the link provided in the email. The link logs you in to Salesforce automatically. When Salesforce prompts you, set a password and choose a security question and answer.

Salesforce Pricing Overview

The Sales Cloud and Service Cloud will range from $80 to $500 per user per month. The Marketing Cloud is available in three plan tiers, priced per organization. Marketing Cloud pricing starts at $1,250 and goes up to custom pricing for the Enterprise plan.

What does a Salesforce Platform Manager do? Typical Salesforce Platform Manager tasks might include: Be the face of the Salesforce platform to the business. The overall management of the platform, and collaboration with multiple teams.

Why does Amazon use Salesforce? ›

“With the seamless integration between Amazon Connect and Salesforce, we're unleashing the power of technology to customize the agent experience through data. We're improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."

Salesforce training equips you with an in-depth understanding of the top Customer Relationship Management (CRM) platform worldwide, known as Salesforce. This training introduces learners to the dynamics of managing customer relationships effectively and leveraging Salesforce's tools to drive business growth.

Salesforce helps businesses keep track of customer interactions and sales data. It can manage leads, contacts, opportunities, and cases. Salesforce also offers several features to help businesses automate their sales and marketing processes, such as email marketing, lead capture, and lead scoring.

Trailhead is Salesforce's free online learning platform that empowers anyone to skill up for the future.

A Salesforce certification is a globally recognized credential that qualifies you to implement Salesforce best practices on behalf of your organization. Salesforce offers 40 primary certifications (some requiring prerequisite certifications) to demonstrate your expertise in different Salesforce roles.