GoPro Support (2024)

FAQs

How do I talk to someone at GoPro? ›

GoPro Customer Service Phone Number (800) 272-7281, Email, Help Center.

Quarterly highlights

GoPro's shipments of cameras declined 15% to 363,000 from 462,00 in the same quarter last year. This indicates challenges in GoPro's direct-to-consumer retail strategy.

Please also ensure that you are not blocking cookies and have your pop-up blocker disabled. If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone).

Order-related concerns are best handled by our Support Team. You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs to follow up on your case.

From top to bottom this company has the worst customer service I have ever come across. It is complete trash. They also included the commercial invoice in my returns label showing the true cost of the GoPro Hero 9 bundle.

“We”, “Us”, and “Our” the manufacturer of the Equipment and obligated service provider for this Contract, who is GoPro Care, Inc., 3000 Clearview Way, San Mateo, CA, 94402; toll-free 1 (888) 600-4659.

The problem for GoPro in general is demand for products is waning, and the company can't seem to make a profit outside of the rare strong holiday quarter. And the subscription business isn't big enough to maintain profitability.

Strategic missteps: GoPro's pricing, marketing, and product strategy failed to address smartphone competition, leading to a decline in its market position. Innovation critique: GoPro lagged in product innovation compared to competitors like insta360, which was vital for market relevance.

This is usually an indicator of bad charging practices. Make sure you are charging your camera with a UL certified 5V 2.4A wall charger. Do not charge your camera using a PC USB port or a USB hub.

How long does the battery last on a GoPro? ›

GoPro HERO11 (with Enduro Battery)—120 minutes (1080p / 30fps) GoPro HERO10—83 minutes (HyperSmooth High) GoPro HERO9—97 minutes (HyperSmooth High) GoPro HERO8—81 minutes.

Once the two devices are paired together you can control the GoPro from your phone. You can see what your GoPro sees, set it to start and stop, and control the different modes it shoots in.

If you simply want to know whether you need a subscription to use one of GoPro's action cameras then the answer is a resounding no. All GoPro cameras, from the original first-generation Hero right the way up to the current flagship Hero 11 Black will work completely independent of a subscription.

Those who are into adventure, and those who want a really good quality camera they can use for social media platforms such as TikTok and Instagram. If you fall into either of those categories, then yes you absolutely must invest in the new GoPro Hero12 Black.

The following GoPro cameras support external microphones:

HERO12/11/10/9/8 Black (requires a Media Mod or Pro Mic Adapter to use an external microphone). HERO12 Black supports Bluetooth headsets such as: Apple AirPods/Air Pods Pro.

Voice Control allows you to change camera shooting modes, take pictures, start recording, stop recording, etc. without having to be in reach of the camera. Give your camera a voice command and it will perform the action, it's that easy. The camera can recognize 14 languages.

You have to connect a3.5 mm GoPro audio adapter to the device's mini-USB port before you can insert a mic. Newer models like the Black editions of HERO7, HERO6 and HERO5 have a USB-C port, so you'll need a USB-C GoPro mic adapter.

The GoPro MAX proves to be a trailblazer in the realm of action cameras, introducing a seamless and hands-free experience through its advanced voice control feature. By supporting intuitive commands and providing versatile voice recognition, the MAX empowers users to command their adventures effortlessly.