Thank you for using Google Voice! By using Google Voice (the "Service"), you accept and agree to be bound by the Google Terms of Service , the Google Voice Acceptable Use Policy, the Google Privacy Policy, as well as these additional terms and conditions (collectively the "Terms of Service"). It is important for you to read each of these documents, as they form a legal agreement between you and Google regarding your use of the Service.
-
Caller ID
If you have a Google Voice number, it will appear on the recipient's caller ID. If you haven't set up a Google Voice number, a generic number or the word "unknown" will appear to the person you're calling.
-
Emergency Calls
You understand and agree that Google Voice is an enhanced call management application and that Google Voice is not capable of placing or receiving emergency services calls. In addition, if you haven't set up a Google Voice number but you're using Google Voice to call a public-safety answering point (PSAP), then the PSAP will see a generic number or the word "unknown" on your caller ID and might not be able to call you back.
-
Google's Proprietary Rights
Google has the right not to provide calling or connections to any telephone numbers in its sole discretion. Unserved numbers may include but are not limited to certain geographic locations, special services numbers, satellite telephony services, and other call forwarding services.
-
Recording Conversations
Google Voice provides a function that allows you to record individual telephone conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by state to state. You are responsible for applying the local laws in the relevant jurisdiction when using this feature.
-
Bill Payment
Depending on the Google Voice service you sign up to, you may be required to pay fees in connection with the Services, as stated by Google. There may be additional fees if you request a change in any Services. Depending upon the level of Services selected by you, there may be charges for calls to or from certain locations, including without limitation payphones and areas within extended calling zones. There may also be applicable charges for any special or enhanced services you use.
Users may purchase prepaid credits to be used for Google Voice services. Google will be under no obligation to offer any refunds or reimbursem*nts for the purchase price of such prepayments. Usage of minutes is billed in one minute increments. Prepaid credits are billed at the time of purchase.
Unless prohibited by law, any outbound calling credit that you have purchased will expire six months from the most recent date of use, and may not be transferred.
Calling credit may be used for calls made using the Service and/or for calls made using the "Call Phones" feature in Hangouts.
-
General
Calls placed to and received from phone numbers in the United States and other countries are routed through and provided by various regulated and licensed partners.
The Google Voice service is provided by Google Voice, Inc., a subsidiary of Google Inc.
FAQs
Google Voice is free for personal use for any user with a Google account. However, it has no free trial for paid plans for small businesses and organizations.
What is the point of Google Voice? ›
Google Voice is a voice over internet protocol (VoIP) phone service that allows you to make and receive calls from anywhere in the world without a traditional landline or mobile phone.
How do you get a Google Voice number? ›
Sign up for Google Voice & get your number
- Go to voice.google.com.
- Sign in to your Google Account.
- Review the Terms of Service and Privacy Policy. click Continue.
- You can search for available numbers by city or area code. ...
- Next to the number you want, click Select.
- Follow the on-screen instructions.
Google Voice for business pricing
Google Voice for business has two price considerations: the plan itself and the Google Workspace subscription. Google Workspace costs $6 per user per month, and you must be an active subscriber before you can use Google Voice. A Google Voice plan starts at $10 per user per month.
Does Google Voice hide your real number? ›
Caller ID. If you have a Google Voice number, it will appear on the recipient's caller ID. If you haven't set up a Google Voice number, a generic number or the word "unknown" will appear to the person you're calling.
Is Google Voice being discontinued? ›
It sounds like that article was addressing a change for people who were using free consumer Google Voice numbers on old, "G-Suite" accounts. That option was discontinued. It only applies to business users, who now, in most cases, need to pay for the service. Consumer Google Voice isn't going anywhere.
What is the downside of Google Voice? ›
One of the disadvantages of Google Voice is its dependency on a stable internet connection for call functionality. In regions with unreliable internet or during network disruptions, users may encounter challenges such as dropped calls or reduced call quality.
Why would someone need Google Voice? ›
Google Voice is a free service that lets you make and receive calls, texts and voicemails online. You can use it on your computer, smartphone or tablet. You can also link your Google Voice number to your existing phone number, so you can use both numbers interchangeably.
Is Google Voice worth having? ›
Our Verdict. Google Voice is a popular voice-over-internet-protocol (VoIP) telephone service that provides exceptional call quality at a fraction of the cost of conventional phone service options.
Does Google Voice number show up on cell bill? ›
Whether the calls will show up on your cell phone carrier's bill depend on how you have your Google Voice app set up. Under the section Making and receiving calls, you can enable the VoIP client by choosing Prefer Wi-Fi and mobile data. Any calls using the VoIP client will not show up on your phone bill.
One method to identify a Google Voice number is to use an application to search phone numbers listed in directories to validate the number's authenticity. A Google Voice number lookup application is beneficial and can get you the answers you need in no time at all.
Can Google Voice use my existing number? ›
Port your mobile number to a personal Google Voice account
Verizon, AT&T, and Google Fi are carriers that charge a $20 fee to port your mobile number to Google Voice. Learn how to Transfer your number between Google Voice and Google Fi. Do not cancel your phone plan until Google Voice notifies you the port is complete.
How much is Google Voice per month? ›
Voice
| Starter $10 USD per user / month Select | Premier $30 USD per user / month Select |
|---|
| USERS AND LOCATIONS | | |
| Number of users | up to 10 | Unlimited |
| Regional Location | None | Unlimited |
| Domestic Location | up to 10 | Unlimited |
24 more rowsPros of Google Voice
- Offers free numbers. Phone numbers on Google Voice come free with a personal use plan. ...
- Make free calls to the US. ...
- Call and text internationally. ...
- Share responsibility for incoming calls. ...
- Porting in existing numbers.
*You will lose your Google voice number after 30 days of inactivity. Google reassigns unused numbers after 30. To keep your number active need to make at least 1 call or text per month. If your number is reassigned your account is still active.
Why is Google Voice charging me? ›
Every Voice user needs a license and a phone number. You're charged monthly for the number of Voice licenses you've assigned to users, based on the subscription rate above. Based on your number of licenses and Google Workspace edition, we also include extra numbers for auto attendants and ring groups.
Is there another free service like Google Voice? ›
Here are our rankings for the top Google Voice alternatives: RingCentral: Best for internal team collaboration. Nextiva: Best for a user-friendly phone system. Grasshopper: Best for simple calling and texting.
Is receiving calls on Google Voice free? ›
Consumer Google Voice's inbound calls are always free to you, the Google Voice user; if the calling party has to pay long distance charges, that's on them.
Is Google Voice free for non-profits? ›
The Google for Nonprofits edition of G Suite (similar to G Suite Basic) does not come with Google Voice. Google Voice is an add-on paid subscription that you can add to any G Suite subscription. See here to compare Voice subscriptions and check out the steps for setting up Voice for your organization.
