Go to your Profile Page, and update your email address. Your information will be sent to the new email account as soon as you make the change. Remember: the email address on your profile should be the address you want to use for all of your MOHELA correspondence.
Yes, signing up to Go Paperless means you will receive any letters, forms and other notifications like your monthly statement in your online inbox instead of receiving them by mail.
Your paperless documents can be stored online for up to 12 months.
From time to time, we may have information or other correspondence which can only be sent to you by physical means. In these cases, you will receive this correspondence via regular mail. Please note, if your USPS address becomes invalid, your selected Paperless Delivery options may be suspended, until a valid USPS address has been provided to MOHELA.
There could be a couple of reasons you received a paper notification instead of an online one.
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Invalid Email Account: If MOHELA received a return mail receipt indicating your email address may be invalid and you may not be receiving your notifications, we will begin sending you paper notifications in additions to your emails so we are sure you are getting the information you need. Please go to your profile page to make sure your email address is correct.
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Invalid USPS Address: If your USPS address becomes invalid, your selected Paperless Delivery options may be suspended, until a valid USPS address has been provided to MOHELA.
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Delinquency: If your account is more than 60 days past due, MOHELA will send additional paper notifications advising you of your delinquency and the variety of options you have to bring your account current. Once your account is current, we will stop sending paper notifications.
Please go to the Correspondence Preference tab on the Profile page and remove the option from your account.
