How do I send money using Global Money Transfers?
You can use the HSBC Mobile Banking app to make a Global Money Transfer by selecting 'Move Money' and then 'Send money internationally'.
How much money can I send each day using HSBC Global Money Transfers?
You can send up to $50,000 each day to friends, family or your own HSBC accounts abroad.
You can send up to $250,000 each day to non-HSBC banks abroad.
How can I identify a Global Money Transfer on my statement?
A Global Money Transfer will show a transaction reference number and will be prefixed as either:
- GXC – Global Transfers Family & Friends, or
- GXZ – International Transfers
What does a Global Money Transfer look like on my statement?
You'll see the following details in the transaction history pages:
- DEBIT AS ADVISED -10.00 (amount)
- Global/Inter A/C TRF
- GXZ00000VQK
- Receiver Name
- Receiver Bank Code
- Receiver Account
- Payment Rail description
- IB0718088
- INTERNET/MOBILE BANKING
- Posted on (date)
What's the cut-off time and estimated arrival time for an HSBC Global Money Transfer?
Find out the latest cut-off times and estimated arrival times for an HSBC Global Money Transfer.
Who can I send HSBC Global Money Transfers to?
Global Money transfers can be sent to anyone with an HSBC account worldwide or to non-HSBC accounts in over 200 countries/territories.
Can I set up future-dated and recurring payments for a Global Money Transfer?
We don't currently support future-dated and recurring payments for Global Money Transfer.
How do I send money internationally to a non-HSBC customer?
- Log on to the HSBC Mobile Banking app
- Go to 'Pay and transfer' tab
- Select 'Send money internationally' and select the receiving country or territory
- Choose the transfer method
- Select the sending currency account, if different from the default shown
- Select the currency to convert to, if different from the default shown
- Input the amount of currency to send
- Select or add payee
- Review the transaction details, including the HSBC Exchange Rate if applicable, and select ConfirmNote: Once you select Confirm, the transaction cannot be cancelled
Can I send a non-local currency to another market? For example, send HKD to UK?
Yes, you can send non-local currencies to other markets, as long as that market supports the currency that you want to send.
The HSBC Mobile Banking app gives you a breakdown of how the payment will be sent.
How do I add an international payee?
You can add and save a payee's details as part of the international payment process.
You'll need to include:
- payee's account details
- payee name
- bank code
- account number
- payee address (in some cases)
You'll have the option to save their details to use in the future.
The payee name needs to match exactly how it appears on their bank account. If it doesn't match, an error code might be returned.
How can I be sure that I have the correct bank details before I make a payment with Global Money Transfer?
You can pre-check that you have the correct bank details before you make a Global Money Transfer by using our bank search and bank validation function.
Bank search allows users to search for a bank and confirm its authenticity by checking either:
- bank name
- bank address
- bank code
Bank Validation looks up a bank and confirms if it's valid or not. This is available for IBAN and selected countries:
- Australia
- New Zealand
- United States
- Canada
I have account details from my payee, but they didn't share the bank name. I'm not sure which payment option to select.
If you're unsure of the bank name, select Global Money Transfers. If the bank account details are for an HSBC account, it will recognize them and prompt you to use the HSBC to HSBC option for an immediate transfer.
I'm trying to make a Global Money Transfer, but some of my saved payees are missing from my HSBC Mobile Banking app.
If you have added an international payee using online banking and made at least one successful transaction to that payee, they will be eligible for a Global Money Transfer.
If you have added an international payee using your Global Money account, they will be eligible for a Global Money Transfer.
For any other payees, you will need to add them to Global Money Transfers.
What happens to any payees I previously added via the mobile app or Global Money Account?
They'll automatically appear as eligible payees within Global Money Transfer.
What information do I need to send money using Global Money Transfers?
Depending on the country/territory you are sending to, you'll need one or more of the following details:
- Bank code/sort code
- SWIFT BIC (Bank Identifier Code)
- IBAN (International Bank Account Number)
- Account number
- Payee full name
- Payee address*
- Purpose of payment
*If the recipient’s address doesn't have a postal or zip code, just input ‘000000’ in the required field instead.
How long does it take for a Global Money Transfer to arrive?
The estimated arrival for a Global Money Transfer ranges from almost immediately to 4 business days. You can see an estimated arrival when you review your transfer. The actual arrival is subject to the receiving bank.
How do I track a Global Money Transfer?
You can track the progress of your Global Money Transfers using the International Payment Tracker in the mobile app.
How can I view a transaction confirmation number and transaction amount for Global Money Transfer?
You can view the transaction confirmation number and transaction amount in the Transaction History page of the HSBC Mobile Banking app.
Why do I need to include a purpose of payment when sending money with Global Money Transfer?
You'll need to include a purpose of payment to comply with local banking regulations.
I'm sending a payment to somebody. How can I let them know the payment is on its way.
You can share a confirmation that a payment is on its way to another person by using the HSBC Mobile Banking app. On the confirmation screen (which confirms the estimated arrival date) you can select the 'share' icon at the top right of the screen and share the payment details with the payee.
How can I check my HSBC accounts if I don't have my mobile phone or can't access the mobile app?
If you're unable to access your HSBC Mobile Banking app, you can check your HSBC accounts by using online banking, speaking to us via Chat or by calling us.
