Notice: Staff Training Day
Please note that our team will be undergoing staff training onTuesday, 10th September. During this time, we will be unable to process referrals.
All referrals submitted on the 10th will be addressed promptly starting fromWednesday, 11th September.
We appreciate your understanding and patience.
Our friendly and knowledgeable team offers a range of advice, support, and referral options tailored to the needs of the household. Warm Wales’ services are free and open to everyone in Wales. Some of the services we refer to have their own eligibility criteria – these usually relate to whether someone is on a low income, on certain means-tested benefits and / or has health conditions.
Our team will discuss your needs, and the support that would be useful to you and run through the process of accessing other services before making referrals.
Support we offer includes:
Energy Advice and Affordable Warmth
Support with applications to grant-funded schemes, providing replacement boilers, central heating systems, and insulation to qualifying households; information and advice about smart meters and understanding bills; support to access discount schemes including the Warm Homes Discount
Money Maximisation
Reducing energy and water bills, support with debt, and support with housing as well as access to full benefits checks to make sure you’re claiming everything you’re eligible for.
Home Safety
Information and advice about carbon monoxide, excess cold, dampness and mould, and support to access home adaptions schemes.
Health and Personal Wellbeing
Improving mental health, physical health, wellbeing, and reducing isolation. We will support you to take control and make changes as well as access activities and support through Social Prescribing.
Basic Needs
Depending on where you live, we may be able to help you access emergency support in the form of emergency top-up vouchers for pre-payment meter.*
*Please note before applying: Top-up vouchers and other emergency support is subject to eligibility and submission of evidence, such as proof of very low funds on prepayment meter
If you are seeking home improvements / energy efficiency measures please check our additional support section below.
Get Support Referral Form
-Support throughout all of Wales
-Emergency Pre-payment Support
-Welsh Water Cymuned Fund
*For Neath Port Talbot Residents please select Neath Port Talbot Hardship Scheme
Click Here
Neath Port Talbot Hardship Scheme
If you would like to access the Neath Port Talbot Hardship Scheme…
*Please note if you need emergency pre-payment meter support please select the ‘Emergency pre-payment support form’
Click Here
Benefits Calculator
Make sure your income is maximised by using our benefits calculator to see exactly what benefits you are entitled to.
Additional Support
If you are looking for additional support, we have various local and regional schemes available. Call to speak to one of our advisors, they will talk through your circ*mstances and let you know if you may be eligible. For some schemes, we can make a referral for you.
ECO Funding
Available in Powys and Neath Port Talbot, Carmarthenshire, Energy Company Obligation (ECO) is a government energy efficiency scheme to help reduce carbon emissions and tackle fuel poverty, creating comfortable homes that are cheaper to heat.
Find out more
Gas Connection Grants
We work with Wales & West Utilities on the Warm Home Assistance scheme providing householders with grants to cover the cost of a new gas connection.
Find out more
Cost of Living Advice
For up to date cost-of-living information and advice, head to our advice page to find out latest energy saving hacks and download our support package to find out what support is available.
Get our advice
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Contact
Llewellyn House, Harbourside Business Park, Port Talbot, SA13 1SB
0800 091 1786
[emailprotected]
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