Get Netflix at no extra cost with ACT Fibernet (2024)

Recover My Netflix Account

• I signed up for a package that includes Netflix. How do I link an existing Netflix account or create a new Netflix account to link to my package?

  Once you've signed up for a package that includes Netflix, you will receive an email with an activation link. Click the link to be redirected to Netflix to either create a new account to be linked, or to link an existing account.

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  See Also

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• I'm already paying for a Netflix account. Can I link my existing Netflix account to my package?

  Yes, you can easily link your existing Netflix account. Following the prompts that appear on screen post clicking the activation link an account, simply enter your existing Netflix credentials to link your existing Netflix account to your package. Once completed, you will no longer be billed on your previous method of payment.

  NOTE: If you previously paid through Apple and have linked your account to a partner package, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.

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• I signed up for a package that includes Netflix. Will my existing Netflix account automatically transfer to my package?

  No, you must complete the activation process as detailed above to link a Netflix account to your package. If you do not, Netflix has no way of associating a Netflix account with your package. If you have an existing Netflix account and sign up for a package that includes a Netflix membership, you will continue to be charged separately for your Netflix account until you complete activation.

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• How do I change my Netflix plan?

  You can change your Netflix plan at any time by signing in to Netflix.com and visiting your Netflix Account page. Then select Change Plan to view and select available Netflix plans. You can also change your plan through ACT.

  If you upgrade to a plan higher than the one included in your package, you will receive a bill from ACT for the amount equivalent to the difference from the included package. This bill needs to be paid off immediately to avoid any disconnection. All plan changes are immediate.

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• What will happen to my Netflix account if I cancel, pause, or change my package?

  If you cancel your bundle account or switch to a plan that does not have Netflix, you will lose the benefit of enjoying Netflix at No additional cost. For your Netflix account, one of two things will happen:

  a.If you have another valid Netflix method of payment (credit or debit card, for example) on file with Netflix, your Netflix account will not be disrupted and Netflix will charge your previous method of payment.

  b.If you do not have another valid Netflix method of payment on file, your Netflix account will go on hold. To continue using Netflix, visit your Netflix Account page and add a new method of payment.

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• I accidentally linked the wrong Netflix account to my package. What should I do?

  If you accidentally connect the wrong account to your package, please contact Netflix customer service and provide the email address for the Netflix account that is incorrectly linked.

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• I have a Netflix account, but I can't sign in to link my account to my package.

  If you know the email address you used to sign up for Netflix, visit netflix.com/LoginHelp to reset your password.

  If you don't know the email address you used to sign up for Netflix, or believe you may have mistyped it, check to see if you are signed into Netflix on the device you used to sign up. If so, you can locate and update your account information.

  If you need additional support, contact Netflix customer service.

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• I linked an account to my package but I can't remember my email address to sign in on other devices.

  a.Check to see if you are still signed in on the device you used to link an account as you may be able to access your account details.

  b.If you cannot, visit actcorp.in/netflix

  c.Select Recover my Netflix account and you will be redirected to a Netflix sign-in page with your email address pre-populated. From here you can sign in to your Netflix account and update your email address as needed.

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• Where can I watch Netflix?

  Netflix is available on many internet-connected devices, such as set-top boxes, smart TVs, computers, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com.

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• Can I watch Netflix on more than one device?

  You can watch Netflix on as many different compatible devices as you want. The package bundled is Netflix Basic and you can stream on any 1 device at a time.

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• How do I manage my Netflix membership?

  You can manage your Netflix account details at netflix.com/Account, including:

  ●Set Parental Controls

  ●Adjust subtitle settings

  ●Update Netflix login information

  ●Change Netflix language settings

  ●Manage Netflix profiles

  ●Manage playback settings

  For support or more information on Netflix features, visit help.netflix.com.

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• When will my favorite TV show or movie be available on Netflix?

  Netflix works with content providers, distributors, producers, and creators to acquire licensing for movies and TV shows to stream on our service. If Netflix does not have content available to stream, it can be for a variety of reasons, such as that the streaming rights may not be available to purchase or may be held exclusively by another company.

  Though there is no set schedule for acquiring new content, Netflix is constantly adding new titles for members to enjoy.

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• How can I contact Netflix customer support?

  Visit help.netflix.com for assistance and contact options.

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