General Venmo Credit Card Billing Questions (2024)

  • Updated

Want to see your Venmo Credit Card transaction history or check your billing date? Learn more here.

How can I access my bill/statement?

Electronic statements will always be sent to the email address associated with your Venmo Credit Card account. Statements are also viewable right in the Venmo app; just click the statement icon or View statements in the Venmo Credit Card section of the app to see and download a statement.

Where can I find my current Venmo Credit Card balance, due date, and other billing information?

Go to the Venmo Credit Card section of your Venmo app.When you tap Venmo Credit Cardyou will see yourtransaction history. You can tap on theimage of your Venmo Credit Card to see yourcurrent balance, as well asyourdue date,remaining credit, your credit limit, and your current APR(s).

I need to change my Venmo Credit Card bill’s duedate

Tosee if you are eligible tochange the due date for yourVenmo Credit Card, please contact Synchrony Bank at 855-878-6462.

How is my Minimum Payment Dueand interestcalculated?

Information on how the Minimum Payment Due andinterestarecalculatedis included in theterms andrates.

How do I turn on Autopay for my Venmo Credit Card?

Go to the Venmo Credit Card section of your Venmo app, then tap Venmo Credit Card,and you will see your transaction history. You can tap on the image of your Venmo Credit Card, thenscroll down to the Autopay section to set up Autopay.You can setthe funding source that will be used.

Please note: If you select your Venmo balance as the funding source, you will need to select a bank account as abackup funding sourceas well.

If you would like to disable Autopay, you cando so by going to the same section of the Venmo app and selecting Manage Autopay.

Is there a late fee for Venmo Credit Card payments?

If you do not pay the Minimum Payment Due byyour due date, you will incur a late fee**.

I need to set up a payment plan to pay down my bill. How do I do that?

If you need to set upa payment plan for your Venmo Credit Card, please contact Synchrony Bank at 855-878-6462. Agents are available 24 hours a day.

** See Terms & Rates

The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.

General Venmo Credit Card Billing Questions (2024)

FAQs

What is the phone number for Venmo billing? ›

Call for help with payments to friends, transfers, and more at (855) 812-4430. 8 a.m.–8 p.m. CT every day. Call the number on the back of your Venmo Debit or Credit Card. Phone support is offered from 8 a.m.–8 p.m. CT for Venmo Debit Cards and 24/7 for Venmo Credit Cards.

How do I speak to a human at Venmo? ›

Send us a message through our contact form. For the fastest service, chat with us in our mobile app (M-S, 8:00am–10:00pm CT, seven days a week). Call us at (855) 812-4430 (8:00am to 8:00pm CT, seven days a week)

How to dispute a charge on Venmo credit card? ›

You can message us through our contact form or chat with us on our mobile app. If you are reporting unauthorized activity on your Venmo Credit Card, learn more about freezing your Venmo Credit Card, and please reach out to Synchrony Bank at 855-878-6462.

What is the phone number for Venmo credit card support? ›

Questions? Call us, toll-free, at 855-204-4090, email us at [email protected], or visit us at https://venmo.com/contact-us/.

Can I chat with someone on Venmo? ›

Yes, you can! Venmo allows users to send messages along with their payments +1.(818) 441-7848, making it easy to communicate with the recipient. Summary: Yes, there is a chat feature on Venmo (+1.818-441-7848) that allows users to communicate with each other.

Is Venmo associated with a phone number? ›

When you create your Venmo account, you'll be presented with the option to sign up for just a personal account or both a business profile and a personal account. With either option, you'll need to verify your phone number at the beginning of the sign-up process.

Is Venmo easy to dispute? ›

Will Venmo Refund Money If You've Been Scammed? In most cases, the answer is no. There is no way to cancel a Venmo payment once it's been sent. Venmo also typically doesn't get involved in financial disputes between users (instead, you're better off contacting your bank).

Does Venmo refund unauthorized transactions? ›

𝚅𝚎𝚗𝚖𝚘 𝚠𝚒𝚕𝚕 𝚐𝚎𝚗𝚎𝚛𝚊𝚕𝚕𝚢 𝚛𝚎𝚏𝚞𝚗𝚍 𝚖𝚘𝚗𝚎𝚢 𝚒𝚏 𝚊𝚗 𝚞𝚗𝚊𝚞𝚝𝚑𝚘𝚛𝚒𝚣𝚎𝚍 𝚝𝚛𝚊𝚗𝚜𝚊𝚌𝚝𝚒𝚘𝚗 𝚘𝚌𝚌𝚞𝚛𝚜 𝟾𝟻𝟻-𝟽𝟺𝟶-𝟾𝟺𝟿𝟿. 𝙸𝚏 𝚢𝚘𝚞𝚛 𝚊𝚌𝚌𝚘𝚞𝚗𝚝 𝚑𝚊𝚜 𝚋𝚎𝚎𝚗 𝚌𝚘𝚖𝚙𝚛𝚘𝚖𝚒𝚜𝚎𝚍 𝚘𝚛 𝚒𝚏 𝚢𝚘𝚞'𝚟𝚎 𝚗𝚘𝚝𝚒𝚌𝚎𝚍 𝚜𝚞𝚜𝚙𝚒𝚌𝚒𝚘𝚞𝚜 𝚊𝚌𝚝𝚒𝚟𝚒𝚝𝚢 𝟾𝟻𝟻-𝟽𝟺𝟶-𝟾𝟺𝟿𝟿, 𝚒𝚝'𝚜 𝚎𝚜𝚜𝚎𝚗𝚝𝚒𝚊𝚕 𝚝𝚘 𝚛𝚎𝚙𝚘𝚛𝚝 𝚒𝚝 𝚝𝚘 𝚅𝚎𝚗𝚖𝚘 𝚒𝚖𝚖𝚎𝚍𝚒𝚊𝚝𝚎𝚕𝚢 𝟾𝟻𝟻-𝟽𝟺𝟶-𝟾𝟺𝟿𝟿.

Can you dispute a Venmo payment if scammed? ›

Venmo typically does not offer refunds for scams. If you believe you've been scammed, report the transaction to Venmo support immediately ✔️ +𝟭-(𝟴𝟰𝟰)-𝟵𝟬𝟲-𝟲𝟭𝟭𝟰 ↩. They may investigate, but recovery of funds is not guaranteed.

Who services the Venmo credit card? ›

The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.

How do I contact Venmo legally? ›

Additional information concerning our privacy policies can be found at https://venmo.com/legal/us-licenses/ or call 1-855-812-4430.

Does Venmo have a credit card number? ›

There are several ways to use your Venmo Credit Card account: you can make online purchases using your virtual card number, you can use your physical card in stores and online, or you can use your Venmo Credit Card as a payment method within the Venmo app. Your physical card number can be used in-person and online.

Can I call Venmo for a refund? ›

You can contact Venmo support by using their online contact form, chatting with a representative in the app (8:00am–10:00pm CT, seven days a week), or calling 855-812-4430 (8:00am–8:00pm CT, seven days a week).

Does Venmo call you about suspicious activity? ›

Beware that the scammer may even use phone number spoofing to make it look like the call really is from Venmo. How to avoid customer support scams: Like many other online service providers, Venmo will call you only in rare cases, and they'll never request personal details.

Why did Venmo charge me? ›

You will be assessed a fee if the sender identifies the transaction as for goods and services. No fee for you when a merchant sends you a refund. There's a 1.00% fee (with a minimum fee of $5.00) when you choose to deposit payroll or government checks (with pre-printed signature) in minutes using the Venmo app.

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