Gemini Earn Updates: What to Do if Your Crypto is Frozen - NerdWallet (2024)

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There are some signs of hope emerging for crypto owners who have deposits locked in the Gemini Earn program.

The program, which at one point paid rewards upward of 8% to customers who agree to lend out certain cryptocurrencies, has been frozen for months amid industry turmoil.

But on Feb 6., the Gemini crypto exchange and the bankrupt vendor that operates its Earn program — Genesis Global Capital — said they had come to an agreement that paves the way for customers to recover their funds. Two months later on April 11, Gemini sent a message to users stating they could see the amount they may be getting back by logging in and clicking "pending balance."

Are you affected?

Gemini Earn is an opt-in program, so if you’re a Gemini customer but haven’t moved your crypto into Gemini Earn, you shouldn't be directly affected by these issues. Gemini, co-founded by twins Cameron and Tyler Winklevoss, has emphasized that other assets held on its platform remain available for withdrawal.

Nonetheless, assets in Gemini Earn were supposed to be available within five business days of customer request. Instead, they've been inaccessible since November of 2022.

What to do if you have money on Gemini Earn

If you do have funds on Gemini Earn, you may be waiting awhile for specifics on how to get your money back — even in light of the latest developments.

In a message to customers, Gemini urged customers to stand by for more information on "how to participate in the recovery."

One step customers can take right away is to put together detailed records of how much crypto they have, what it's worth and exactly where it's being held. This information can be useful in working out potential disputes.

» Moving your crypto? Check out NerdWallet's picks for the top crypto wallets

In the meantime, the exchange says it will be updating customers about its progress.

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What's happening with Gemini Earn?

Gemini Earn had been giving funds to Genesis as a way to generate the program's promised returns.

But in November, Genesis said it could no longer return customer funds, citing “abnormal” volumes of redemption requests after the collapse of the FTX exchange.

FTX and its U.S. branch, FTX.US, filed for Chapter 11 bankruptcy after a spike in withdrawals amid reports that the company had used customer funds on risky investments that left it in a deep financial hole.

And in January of 2023, Genesis filed for bankruptcy as well.

As part of the bankruptcy process, Genesis now says it has hammered out a deal with creditors including Gemini. Overall, Genesis said creditors have claimed it owes more than $2 billion. In a news release, the company said it had arranged to free up hundreds of millions of dollars to take on some of those debts.

In addition, Gemini says it "will be contributing up to $100 million more for Earn users as part of the plan, further demonstrating Gemini’s continued commitment to helping Earn users achieve a full recovery."

How did we get here?

In November 2022, the Winklevoss twins wrote a letter to customers arguing that they had no direct exposure to FTX and that the company had a 1-to-1 reserve backing customer deposits.

“From day one, Gemini has prioritized the security of our customers’ assets. We never have and never will compromise on that point,” the letter said.

By January, the discussions between Gemini and Genesis had grown acrimonious. Gemini, which is facing a potential class action suit over the crisis, published an open letter calling for the ouster of Barry Silbert, CEO of Genesis's parent company.

The letter argued that Genesis was not forthcoming about the risks involved in its dealings with Three Arrows Capital, a hedge fund whose collapse helped add to the turmoil in crypto even before FTX failed.

"Genesis lenders, including Earn users, have been seriously harmed and deserve a resolution for the recovery of their assets," the letter said, alleging that Silbert and colleagues "conspired to make false statements and misrepresentations to Gemini."

In a statement responding to the Gemini letter, Genesis disputed that characterization.

"While we obviously do not agree with everything that Gemini has said, and we are disappointed that Gemini is waging a public media campaign despite ongoing productive private dialogue between the parties, we remain focused on finding a solution for our borrowing and lending intermediation business and reaching the best outcome for all affected Genesis lending and Gemini Earn clients," the Genesis statement said.

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Gemini Earn Updates: What to Do if Your Crypto is Frozen - NerdWallet (4)

» Learn more: What to do if your crypto exchange fails

Gemini Earn Updates: What to Do if Your Crypto is Frozen - NerdWallet (2024)

FAQs

Gemini Earn Updates: What to Do if Your Crypto is Frozen - NerdWallet? ›

One step customers can take right away is to put together detailed records of how much crypto they have, what it's worth and exactly where it's being held. This information can be useful in working out potential disputes. In the meantime, the exchange says it will be updating customers about its progress.

How do I unfreeze my Gemini account? ›

I've purposefully frozen my account - what do I do now?
  1. First, change your password by following the steps below:
  2. Once you've changed your password, we can start the process of unfreezing your account.
  3. This requires a short back and forth with our Support and Security teams.

Will I get my crypto back from Gemini? ›

Gemini announced Wednesday that its Gemini Earn users have received all their digital assets back in-kind. This means, for instance, that if a customer lent one bitcoin to the Earn program, they will receive one bitcoin back, the company said in a release.

Why can't i get my money out of Gemini? ›

If your account is not fully verified, you will need to complete registration in order to be able to withdraw your funds. You can view our registration requirements here.

Is it safe to keep crypto on Gemini? ›

High Security Storage

Storing your assets on Gemini ensures that your assets are covered with industry-leading protections.

How do I unfreeze my crypto account? ›

How do I unfreeze my Bitcoin account? To unfreeze your Bitcoin account, contact your service provider's support team, verify your identity, and comply with any required security activities they suggest.

How can I unfreeze my frozen account? ›

Alternatively, you can visit the nearest bank branch and discuss the issue with the Bank Manager. Once you are aware of the reason for your account being frozen, you can address the issue. For instance, if the KYC is incomplete, you can furnish details and unfreeze the account.

What's going on with Gemini Earn? ›

Gemini, one of Genesis' creditors, will begin returning the first 97% of owed assets in-kind to customers of its defunct Gemini Earn program by the end of the month, the company announced.

Has anyone lost money on Gemini Earn? ›

Earn customers were promised interest payments, but lost their money when Genesis defaulted on approximately $1 billion worth of loans in November 2022. Genesis declared bankruptcy two months later, leaving more than 200,000 Earn customers unable to access their digital currency.

Is Gemini Exchange in trouble? ›

Gemini is run by the Winklevoss twins, Tyler and Cameron, who are also known for a long-running legal dispute with Facebook and its boss Mark Zuckerberg. In January 2023, Gemini and Genesis were charged by US regulators with illegally selling crypto assets to hundreds of thousands of investors.

What is the Gemini earn scandal? ›

According to the SEC's complaint, the Gemini Earn program was a purported investment opportunity where Gemini customers, including retail investors in the United States, loaned their crypto assets to Genesis in exchange for Genesis' promise to pay interest earned from Genesis' use of the loaned crypto assets.

Does Gemini report crypto to IRS? ›

p>Yes. In the United States, your transactions on Gemini and other platforms are subject to income and capital gains tax. If you've earned or disposed of crypto (ex. Sold or traded away cryptocurrency) during the year, you'll have a tax liability to report to the IRS.

Is Gemini safer than Coinbase? ›

Both Gemini and Coinbase are considered highly-secure exchanges. Let's walk through some of the techniques that Gemini and Coinbase use to keep your cryptocurrency safe. Two-factor authentication: To log in to your exchange account, you're required to go through two-factor authentication.

How do I reactivate my Gemini account? ›

If you have closed your account and wish to reopen it, please reach out to our team via our support request form here.

Why is my Gemini account on hold? ›

They enforce this holding when you fund your Gemini account via a linked bank account (ACH) or for a number of other reasons. Gemini claims that this holding period is enforced until your ACH bank transfer settles into Gemini's accounts.

How long does it take to unfreeze an account? ›

For more complicated situations, the bank may request detailed information and take 30 days or more to review and decide whether to unfreeze or close the account entirely or release a portion of the funds to you—such as Social Security or other federal benefits.

Why is my Gemini account blocked? ›

Locked Account:In cases of suspicious activity or security concerns, Gemini may temporarily lock your account. Contact support to resolve this issue.

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