FREQUENTLY ASKED QUESTIONS
Your Questions Answered
In these unprecedented times, we are operating our consumer service remotely. Of course, we want to continue to hear from you and are pleased to receive your calls and e-mails. However, we are not able to process letters or parcels. Please contact us by phone or e-mail and do not send letters or samples through the post. Our consumer service will guide you if necessary.
Thank you for your understanding and continuing the custom. Take care, The Boursin Brand Team.
Please check the FAQs below. Whatever your questions are, can be answered via this page.
CUSTOMER SERVICE – For questions or complaints regarding our products
please contact our customer service team via one of the following methods:
Free Phone: 0800 0303 4610 (Open Mon-Fri, 9-5)
Email Address: [emailprotected]
Contact Form. (Please note, our contact form is currently not mobile-friendly.)
SOCIAL MEDIA – If you have any other questions for us, please feel free to get in touch on Facebook, Twitter or Instagram. Our inbox is monitored 7 days a week, including evenings.
Why is Boursin Cheese wrapped in foil?
Our signature foil packaging helps keep the cheese fresh. As an extra bonus, the foil also makes it easy to unwrap and rewrap the cheese, and creates an attractive presentation sitting on a cheeseboard.
How long is Boursin Cheese good for after I open it?
Boursin Cheese will stay good for approximately 5 days after opening, if kept refrigerated and within best before date.
How long past the "best before" date is Boursin Cheese okay to eat?
For best quality, we recommend only eating Boursin Cheese by the date that is printed on the package.
Does Boursin Cheese need to be refrigerated?
Yes, for safety and best quality, Boursin Cheese should be refrigerated at all times, when not being consumed. When serving guests, cheese is safe unrefrigerated for 2-4 hours, and remaining cheese can then be safely returned to the fridge.
What allergens enter your production facility?
Boursin is a traditional cheese made with milk. The only other allergen in our factory are tree nuts. We have stringent measures in place to reduce the risk of these transferring to any other varieties and if this is in doubt we clearly state that the product may contain tree nuts on pack, generally next to the ingredients list.
