Fix problems with apps, extensions, or themes (2024)

If you're having problems with your apps, extensions, and themes, try these steps.

If you can't install an extension or theme

  • Chrome version: Make sure you have the latest version of Chrome.Learn how to update Chrome.
  • Device compatibility: You can only use extensions and themes on computers. You can't install extensions and themes when you're using a mobile device, even if you set it in desktop mode.
  • Managed devices and Enterprise users: If you’re using a managed device, your administrator may need to update Chrome. Contact your IT administrator for assistance.
  • Chromium-based browsers: Update your browser to the latest version for compatibility.
  • Incognito or Guest mode: You can’t install extensions and themes in Incognito or Guest mode.

If you can't install an app

  • You can no longer download an app on Mac, Windows, or Linux.
  • Make sure you have the latest version of Chrome. Learn how to updateChrome.
  • If you're using a work or school computer, your administrator might not let you install items from theChrome Web Store. For more help, contact your administrator.

If you don't see all your apps, extensions, and themes in Chrome

You'll need to sign in to the same account in Chrome and the Chrome Web Store. Here's how:

  1. In Chrome, at the top right, click Menu Fix problems with apps, extensions, or themes (1)Fix problems with apps, extensions, or themes (2)Settings.
  2. Under "People," you'll see the email address used to sign in to Chrome.
  3. Go to theChrome Web Store.
  4. On the top-right, click your email address.
  5. ClickSign in with another account.
  6. Sign in with the same Google Account you use in Chrome.

If you need help with something you bought with Google Payments

  1. Go to Google Payments.
  2. ClickSubscriptions and services Fix problems with apps, extensions, or themes (3)View purchases.
  3. Click a purchase.
  4. On the bottom right, click the contact link.

Get more help

Contact the developer of the app, extension, or theme:

  1. Open the Chrome Web Store.
  2. At the top right, click Settings Fix problems with apps, extensions, or themes (4)Fix problems with apps, extensions, or themes (5) My Extensions & Apps.
  3. Click the app, extension, or theme.
  4. In the box that appears, at the top, click Support.
  5. Fill out the "Tell the Developer" form, or click the link to go to the developer's website.
Fix problems with apps, extensions, or themes (2024)

FAQs

How do I get rid of suspicious apps or extensions? ›

Remove malicious extensions from Google Chrome:

(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "App" and other recently-installed suspicious extensions, select these entries and click "Remove".

How to fix extensions on Google Chrome? ›

On all computers, repair the extension:
  1. On your computer, open Chrome.
  2. At the top right, select More Extensions Manage extensions.
  3. Find a corrupted extension and select Repair. Confirm by selecting Repair.

How do I turn off extensions in Chrome Android? ›

How to uninstall an extension on Chrome
  1. Open Chrome, and click / tap the menu button “…”
  2. Click / tap More Tools.
  3. Click / tap Extensions.
  4. You'll see a page of all your downloaded extensions. ...
  5. If you've decided to remove or disable extensions, be sure to restart Chrome to ensure your changes take effect.
Jul 17, 2023

Why can't I download extensions on Google Chrome? ›

Device compatibility: You can only use extensions and themes on computers. You can't install extensions and themes when you're using a mobile device, even if you set it in desktop mode. Managed devices and Enterprise users: If you're using a managed device, your administrator may need to update Chrome.

How do I find hidden malware apps? ›

Malwarebytes is a top choice for scanning your Samsung and Android phones for spyware. It monitors your system to see what apps and services are running in the background and detects anything malicious.

How to get rid of the apps extension? ›

Uninstall an extension
  1. Open Chrome.
  2. Select More More tools. Extensions.
  3. Next to the extension you want to remove, select Remove.
  4. To confirm, select Remove.

Does resetting Chrome remove extensions? ›

Upon resetting Chrome, users can expect several changes to take effect immediately. These changes include: Restoration of default browser settings, including homepage preferences, search engine settings, and startup behavior. Removal of customizations such as installed extensions, themes, and browser preferences.

How do Chrome extensions get corrupted? ›

Damaged or misconfigured browser user profile

The anti-virus, security programs, or files synchronization programs might change / delete / corrupt the extension files. Any such change to the extension files causes the browser to mark the extension as corrupted.

Why is Chrome blocking extensions? ›

If you get a message saying "Extensions Disabled," it's because Chrome has turned off one or more of your extensions to keep your data safe while you're browsing the Internet. The extensions that Chrome turned off either didn't come from the Chrome Web Store or were determined unsafe.

How do I force Chrome to remove extensions? ›

The best way to see and remove extensions in Chrome is with the full extension manager:
  1. Open Chrome and click the three-dot icon in the right corner.
  2. Select Extensions, then click Manage Extensions.
  3. Click Remove to remove Chrome extensions or Chrome apps you don't want, then click Remove again to confirm the removal.
Dec 15, 2023

How do I remove a Chrome theme extension? ›

Uninstalling a Chrome Theme from an Extension
  1. Open Chrome and Access Extensions: Launch Google Chrome and click on the three vertical dots in the top-right corner to open the menu. ...
  2. Locate the Extension: Find the extension that added the theme you want to remove. ...
  3. Disable or Remove the Extension:
Nov 1, 2023

Should I disable extensions in Chrome? ›

Optimize performance by keeping your browser light

Removing unused extensions can improve your browser speed and computer performance (especially if the extension is constantly running in the background).

How do I fix Chrome extensions? ›

If clearing a cache does not help, try clearing Chrome cookies and restarting it. Please check How to reset cookies, clear and refresh cache in Chrome support note on how to clear browser cookies. Try uninstalling and installing the extension – it might be that the extension itself got corrupted.

How to fix chrome extension download error? ›

To fix the error:
  1. First, remove the unwanted software. Then, try to install the app, extension, or theme again.
  2. If you still can't install the app, extension, or theme, reinstall Chrome.

How do I get Chrome extensions to work? ›

Add an extension
  1. Open the Chrome Web Store.
  2. In the left column, click Extensions.
  3. Browse or search for what you'd like to add.
  4. When you find an extension you'd like to add, click Add to Chrome.
  5. If you're adding an extension: Review the types of data that the extension will be able to access. Click Add extension.

How do I uninstall suspicious apps? ›

Step 3: Remove untrusted apps
  1. On your Android phone or tablet, open the Settings app .
  2. Tap Apps & notifications. See all apps.
  3. Tap the apps you want to uninstall. Uninstall.
  4. Follow the on-screen instructions.

How do I get rid of suspicious apps on my iPhone? ›

Delete Suspicious Apps

Many times, just deleting an app is enough to get rid of an iPhone virus. When you install an app, the app installs files and other malicious codes to the phone. Deleting the app then removes all the associated files and malware in it.

How do I get rid of potentially unwanted apps? ›

Step 1: Click on the “Start“, one with the Windows icon. Step 2: Go to “Settings” >> “Update & Security” >> “Windows Security” >> “App & Browser control” >> “Reputation-based protection settings”. Step 3: Enable the “Potentially unwanted app blocking” and check the “Block apps” and “Block downloads” checkboxes.

How do I get rid of suspicious malware? ›

Scan your device for malware.

Run a malware or security Delete anything it identifies as a problem. You may have to restart your device for the changes to take effect. Run your scan again to make sure everything is clear. If the scan shows there are no more issues, you've likely removed the malware.

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