If Netflix isn't working on your Android phone or tablet, you can often fix the problem with these basic troubleshooting steps.
Turn your device off, then back on
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Clear the Netflix app data
Resetting the app will delete any downloads saved to your device and sign you out of Netflix.
Go to your device's home screen or apps list.
Tap and hold the Netflix app, then tap App info.
Tap Storage & cache > Clear storage > OK.
Try Netflix again.
Note:
The steps to clear an app's data may be different for your device. For help, check the manual that came with your device orcontact the company that made it.
If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.
Restart your home network
For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your device back on and try Netflix again.
What to do next
Trysearching our Help Centerfor the error code or issue you're having. There might be an article with steps that fix your exact issue.
If the steps didn't fix the problem or there wasn't an article that matched your issue,contact Customer Servicefor more help.
Learn more about your Android version. You can use Repair Mode or factory reset for both walk-in or mail-in repair. If Repair Mode is used, Google repair partners decide whether a data reset is required once they receive the phone and assess the repairs needed.
The best way to repair your cracked screen without risking further damage to the phone is to bring it to a professional repair service. The trained technicians at Cell Phone Repair can fix your screen quickly and safely. If you visit a local CPR store, common repairs can be completed on-site while you wait.
Charge your phone for at least 30 minutes. Press and hold the power button for a few seconds. On your screen, tap Restart , or press and hold the power button for about 30 seconds, until your phone restarts.
To fix a corrupted Android phone, you can try booting into safe mode to identify the root cause, performing a hard reset to remove corrupted data and settings (remembering that this will erase all data), or using a reliable third-party tool like ReiBoot for Android to repair the system and handle issues caused by ...
Open the Phone app, tap the Keypad, and then type *#0*#. A diagnostic screen pops up with buttons for a variety of tests. Tap Red, Green, or Blue to test those pixel colors. Tap Receiver to check the audio, Vibration to try the vibrating feature, and Sensor to test the accelerometer and other sensors.
Because so much space is taken up by apps running in the background and unnecessary, cached temporary files, periodically clearing your Android memory will help keep your device running smoothly. Here's how to clean your Android phone memory: Go to Settings > Device care > Memory > Clean now.
Phones typically begin to slow down as their internal storage fills up. Try deleting unused apps and photos, or moving them to the cloud or a microSD card. In addition, you should close open apps that you are no longer using, delete app cache, and limit the use of live wallpapers.
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