Find information about your device (2024)

FAQs

How to fix you didn't provide enough info for Google to be sure that this account is really yours? ›

A message like "You didn't provide enough info for Google to be sure that this account is really yours" or “Google couldn't verify that this account belongs to you” usually means that you haven't set up enough recovery options (recovery phone, recovery email) in your account for Google to send recovery codes to, or you ...

To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

Google automatically detects and disables accounts made for abuse. Many people have more than one Google Account, like a personal account and a work account.

After you select Forgot password and enter your username, we offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You'll then be given a series of questions to verify that you own the account.

A recovery phone number or email address helps you reset your password if: You forget your password. Someone else is using your account. You're locked out of your account for another reason.

How do I verify my Google Account without my old phone? ›

If you've lost access to your primary phone, you can verify it's you with: Another phone signed in to your Google Account. Another phone number you've added in the 2-Step Verification section of your Google Account.

If you don't have access to the phone number associated with your Google account or the original device, you can still try to recover your account by going through the account recovery process. This involves answering security questions or using a backup email address associated with your account.

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).

On your computer, go to Google One. . On the mobile web, at the top left, you can find the Help icon. Under “Need more help?,” tap Contact us.

Use the Account Recovery Form

If you don't have access to your recovery email, phone number, or security questions, you can use Google's account recovery form: Visit the Account Recovery Form: Go to the account recovery page or 1–888–560–3111 and click on “Try another way” until you see the option to fill out a form.

If you're not old enough to manage your own account, you can have a parent use their Google Account to set up supervision so you can continue using your account. You have 14 days after you entered your birthdate to enable supervision before your account will be disabled.