Fill your place faster - Airbnb Help Center (2024)

FAQs

Fill your place faster - Airbnb Help Center? ›

Contact Airbnb Customer Service

Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

Contact Airbnb Customer Service

Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

Get help from Airbnb to resolve the issue

If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.

Crafting a guest-first Airbnb marketing strategy

Offering discounts during off-season. Reducing barriers to booking by optimizing your pricing and rules. Being responsive and providing guests with all the information they need before they ask. Adding special touches to leave a great impression.

Contact us by email, chat or phone on +44 203 318 1111.

Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you're interested in their place or experience. For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed.

To climb up the search results, focus on quality by keeping your guests happy, responding quickly, and avoiding cancellations. Popularity can be boosted with competitive pricing and eye-catching photos. Make sure your host profile is complete and consider using Instant Book to attract more guests.

How fast should an Airbnb host respond? ›

Hosts must respond within 24 hours or the request expires

Hosts have 24 hours to accept or decline your request, but the vast majority respond within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Reasons why Hosts may decline reservation requests

Here are some common reasons why a Host may decline a request: Guest has no reviews or negative reviews. Hosts often rely on a guest's past reviews to gauge reliability and compatibility with their house rules. Special requests that the Host can't accommodate.

After you submit a booking request, the host has 24 hours to accept or decline. If they don't respond, we'll automatically decline the request for you. If you haven't received a host response, try verifying that: You received an inquiry confirmation email from us.

Turn on Instant Book

The easiest way to increase your bookings on Airbnb is to turn on Instant Book. Guests don't like to send multiple booking requests until one is finally accepted. They prefer a quick, seamless booking experience. That's why they're most likely to book a listing that's on Instant Book.

Airbnb considers numerous factors when ranking listings, including booking appeal, price, reviews, trust and verification, responsiveness, updated calendar, acceptance rate, and more. By implementing these strategies, you can improve your search ranking and increase your chances of securing more bookings on Airbnb.

When you have a confirmed reservation, your Host's phone number will show in the reservation details for your trip so you can open the Airbnb app and call them.

Contact Airbnb Customer Service

Contact us by email, chat, or phone at 1-437-886-4409.

Note: A phone number can only be shared, added, or verified on up to 4 accounts. If added to a 5th account, the number will be unverified on the oldest account.

If you're eligible for a refund, we'll send your refund as soon as you cancel, to the payment method you used when you booked the reservation. Your bank or credit card issuer may take longer to get it to you. It all depends on how you paid, when you paid, and where you live.