File an Appeal or Complaint | Covered California™ (2024)

You can file an appeal by downloading and filling out theRequest for a State Fair Hearing to Appeal a Covered California Eligibility Determination form. Or, complete the Covered California complaint form online.

Your eligibility notice explains what you are eligible for and the programs for which you do not qualify. Depending on your eligibility results, you may appeal any of the following:

  • You were denied enrollment into a Covered California health plan.
  • The amount of premium assistance (tax credits that help pay your monthly premium) is not correct.
  • The level of cost-sharing reduction (help paying your out-of-pocket expenses) is not correct.
  • You were denied eligibility for an exemption from the individual shared responsibility penalty.
  • Covered California did not process your information in a timely manner.
  • Covered California stated that you were not a U.S. citizen or U.S. national or a lawfully present individual living in the United States.
  • Covered California stated that your application was incomplete.
  • You do not have other health coverage (such as free Medi-Cal or employer-sponsored insurance) that prevents you from qualifying for insurance through Covered California.
  • Covered California stated that you are not a California resident.
  • Covered California stated that you did not pay your premiums by your due date.
  • Covered California stated that your income is too low to qualify for Covered California coverage.
  • In the event that one of the above situations applies to you, you have the option to file an appeal.

You can also look into getting help through our Ombuds Office for other kinds of grievances.

File an Appeal or Complaint | Covered California™ (2024)

FAQs

File an Appeal or Complaint | Covered California™? ›

Submit your appeal in person at your local County Welfare Department (call Covered California and we can refer you to your local CWD). If you need more help, call Covered California at 1-800-300-1506, (TTY: 1-888-889-4500), Monday to Friday, 8 a.m. to 6 p.m. The call is free.

Why was I denied Covered California? ›

Covered California stated that your application was incomplete. You do not have other health coverage (such as free Medi-Cal or employer-sponsored insurance) that prevents you from qualifying for insurance through Covered California. Covered California stated that you are not a California resident.

What happens if I don't report changes to Medi-Cal? ›

If you do not report changes to your personal information right away, and then receive Medi-Cal benefits that you do not qualify for, you may have to repay DHCS.

What to do if not eligible for Covered California? ›

If you are uninsured and are not eligible for Medi-Cal or a plan through Covered California, you may qualify for limited health services offered by your county. These programs are not insurance plans and do not provide full coverage. Each county has different rules and services for these programs.

What is too low for Covered California income? ›

According to Covered California income guidelines and salary restrictions, if an individual makes less than $47,520 per year or if a family of four earns wages less than $97,200 per year, then they qualify for government assistance based on their income.

What disqualifies you from Medi-Cal? ›

You must financially qualify for Medi-Cal. Most single individuals will qualify for Medi-Cal if there income is under $1,676 per month. Most couples will qualify if their income is under $2,267 per month. If you have disabilities, your income can be slightly higher.

Does Covered California check your income? ›

Covered California will check the income you reported on your application and compare it to what the IRS has on file for you.

How can I check if my Medi-Cal is active? ›

How Do I Check My Medicaid Status? Contact your local county social services office to learn about your Medi-Cal status and eligibility. The California Department of Health Care Services has a full directory of each county's agency.

Do I have to pay back Medi-Cal? ›

Unlike Medicare, which does not require repayment from those who receive benefits, Medi-Cal can and will seek to hold individual beneficiaries or their estates responsible for any disbursem*nts made on their behalf. Every cent paid out on behalf of a Medi-Cal recipient is subject to collection efforts.

Does Medi-Cal check your bank account? ›

In 2024, renewal forms will no longer ask for asset information. That means you can keep your savings and assets and still keep your Medi-Cal coverage. It is important to open and review any mail received from your county about your Medi-Cal coverage. asset information?

How much money can you have in the bank and still qualify for Covered California? ›

Medi-Cal will consider assets and income information as part of the application process. The current asset limit is $130,000 for one person. Each additional household member adds $65,000 to the asset limit. Up to 10 members can be in a household.

Who qualifies for Covered California subsidy? ›

Covered California income limits are a household income of up to 400% of the Federal Poverty Level (FPL). Households who make more than that do not qualify for financial assistance with their health insurance plans.

Can I get Covered California for free? ›

Covered California is the new marketplace that makes it possible for individuals and families to get free or low- cost health insurance through Medi-Cal, or to get help paying for private health insurance. Our goal is to make it simple and affordable for Californians to get health insurance.

What income is considered poor in California? ›

2024 Federal Poverty Guidelines
​Persons in Family Household​Poverty Guideline​MAGI Household Income <500% FPL
​1$15,060​$75,300
​2​$20,440​$102,200
​3​$25,820​$129,100
​4$​31,200$156,000
4 more rows
Mar 29, 2024

Who is eligible for Medi-Cal in 2024? ›

Californians under 26 years of age, or over 50 years of age, are already eligible for full Medi-Cal. You do not need to fill out a new application for full Medi-Cal. You will automatically be enrolled into full Medi-Cal on January 1, 2024.

What happens if I don't report my income change to Covered California? ›

Costly repayments: Your account will be in arrears if you pay a lower premium despite your income change. This means you will be liable to pay back the insurer. Legal consequences: Failing to report an income change is considered fraud and, as such, you may face criminal consequences.

Is Covered California available to everyone? ›

Any Californian can get health insurance through Covered California if he or she is a state resident and cannot get affordable health insurance through a job. 5. When will I be able to get coverage through Covered California? Covered California will begin enrollment on Oct.

Which consumers are not eligible for covered CA? ›

Persons fleeing persecution, including refugees and asylees. Other humanitarian immigrants, including those granted temporary protected status, and DACA (Deferred Action Childhood Arrival) recipients. Non-immigrant status holders (including worker visas and student visas).

Why am I getting denied insurance? ›

You may have your insurance application denied for a variety of reasons, many of which are tied to personal factors: You have several moving violations and a less-than-perfect driving record. Your license has been suspended or revoked. You drive a fast, high-performance vehicle.

What is the threshold to qualify for Covered California? ›

Household Income Ranges by Federal Poverty Level (2024)
Household Size*Less than 200%200% – 300%
1$0 - $29,160$29,160 - $43,740
2$0 - $39,440$39,440 - $59,160
3$0 - $49,720$49,720 - $74,580
4$0 - $60,000$60,000 - $90,000

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