To log in to your Fido Account:
1. You need to enter the mobile number you used to register your Fido Account.
2. Next, enter the 6-digit OTP code in the SMS we will send to your mobile number.
3. Lastly, enter your secret PIN code for the Fido App.
Remember that your mobile number needs to be active and in a mobile device to receive the SMS we send you.
FAQs
To log in to your Fido Account:
- You need to enter the mobile number you used to register your Fido Account.
- Next, enter the 6-digit OTP code in the SMS we will send to your mobile number.
- Lastly, enter your secret PIN code for the Fido App.
FIDO (Fast IDentity Online) is a set of open, standardized authentication protocols intended to ultimately eliminate the use of passwords for authentication. Passwords are costly to manage and a known security risk because they are easily compromised.
How to create a new Fido account? ›
First, create a new Fido My Account profile:
- Visit our Registration Page. ...
- Select Account Holder.
- Enter 9-digit account number and postal code.
- Click Submit.
- Enter email address to use as your profile username. ...
- A verification email will be sent to you.
- Click Set Password button in the email.
The number appears in your confirmation e-mail. The number appears on your Fido Service Agreement. The number was given to you by the customer service representative. If you can't find your account number, call 611, free of charge, from your Fido, or 1-888-481-3436.
Why can't I open my Fido Account? ›
If you are using the web browser try clearing the cache or use a different browser. If the problem is happening with the app trying clearing the app cache.
How can I recover my Fido Account? ›
Here's a guide to help you reset your Fido.ca username and/or password.
- Go to Fido.ca, click Log In (top right) and click Forgot username and/or password?
- Click Both.
- Enter either your email address or your Fido account number to recover username. ...
- Choose where you'd like us to send your username:
The FIDO Alliance has more than 250 members, including global tech leaders across enterprise, payments, telecom, government and healthcare. Leading companies such as Microsoft, Google, Apple, Amazon, Facebook, Mastercard, American Express, VISA, PayPal and OneSpan have a board level membership.
How does Fido login work? ›
Instead of passwords, FIDO authentication relies on passkeys, which are cryptographic credentials securely stored on a user's device. These passkeys provide a seamless way to authenticate users on websites and services. On passkey-enabled websites, users don't need to manually "enter" anything to sign in.
Who is Fido linked with? ›
Fido Solutions Inc. is a Canadian mobile network operator owned by Rogers Communications. Since its acquisition by Rogers in 2004, it has operated as a Mobile virtual network operator (MVNO) using the Rogers Wireless network.
How do I activate Fido? ›
Activate your Fido service with one of our plans:
- Online.
- Over the phone (1-866-302-FIDO (3436))
- In a Fido store.
If your services were suspended due to non-payment, you will likely need to contact their Credit Operations team to have them remove the suspension and make a payment arrangement. It should be mentioned that a payment arrangement may not be available in some situations.
Can you delete your Fido account? ›
We'll need you to give us a call so we can process your cancellation request and ensure you are informed of any details relating to your account.
How do I log into my account from another phone? ›
- On an Android phone or tablet, open a browser app, like Chrome.
- Open a private window. To learn how, select an app: Chrome. ...
- Go to a Google service, like www.google.com, and sign in to your account.
- When you're done using the web, close all private windows or sign out. To sign out:
Simply log in to My Account to easily and securely view your bill online. Keep in mind: Fido Mobile and Internet services are billed separately and cannot be combined in a single bill. However, you can view both of your bills online when you sign in to My Account either online or through the Fido My Account app.
What is Fido default username and password? ›
The default username is cusadmin and the default password is password. From the main menu of your modem's settings, select Wireless from the top navigation.
