FAQs
Why have I been charged? I haven't used HelpPay. If the business name in your transaction history contains 'g.co/helppay' then this is a Google Pay transaction and therefore, has not been issued by the company HelpPay. You can visit the website Google Pay Transaction help page here g.co/helpPay to find out more.
Why am I getting charged from Google Play? ›
Double-check common issues
Family and friends: Check to find if family or friends who have access to your card or account bought something. Canceled orders: If you canceled an order recently, you might still find a pending charge.
How do I find out what Google Play is charging me for? ›
Check if charges are from Google Play
On your billing statement, check how the charges appear. All Google Play purchases will appear on your statement under the following names: 'GOOGLE*App developer name' (for Android apps) 'GOOGLE*App name' (for Android apps)
Why is Google taking money from my account? ›
Pending transactions
When you use a payment method through a Google service, during a purchase or with autofill on Chrome, you may find a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. This is a pending charge performed to verify that your card account is valid.
How can I tell where a Google charge came from? ›
Charges for Google products or services appear on your card statement starting with "Google." If the charge isn't from Google, contact your bank. If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates.
How do I stop Google Play from taking money from my account? ›
ANDROID TABLET OR PHONE
- Open the Play Store app on your phone or tablet.
- Tap the Menu button (three horizontal lines), Account > Subscriptions.
- Find the relevant subscription in your list, and then tap Cancel.
To get a refund if the charge was made accidentally by a friend or family member, follow the steps below:
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions. ...
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
To cancel an unused prepaid subscription plan:
- On your Android device, go to subscriptions on Google Play.
- Select the subscription or prepaid plan you want to cancel.
- Tap Cancel subscription.
- Follow the on-screen instructions.
The easiest way to check your credit card's transaction history is by logging in to your online account through the issuer's website. This way, you will be able to see your past transactions, including the date each transaction took place, the name of the merchant that charged it and the amount.
Why am I paying for Google Play? ›
There are no fees for making purchases on Google services, like Google Play or Google Drive. You only pay for your purchases, applicable taxes and delivery fees.
Go to payments.google.com Settings. Under “Payments profile status,” select Close payments profile. Follow the on-screen instructions.
Why do I have a charge from Google Cloud Services? ›
You'll be charged automatically on the 1st of each month and any time your balance reaches your payment threshold amount. Your charge covers your current Google Cloud and Google Maps Platform costs and any unpaid balance from the previous month, plus tax and fees that might apply to some countries.
What is this charge on my credit card? ›
The easiest way to check your credit card's transaction history is by logging in to your online account through the issuer's website. This way, you will be able to see your past transactions, including the date each transaction took place, the name of the merchant that charged it and the amount.
What is Google ads Why am I being charged? ›
With Google Ads, you'll be charged automatically on the 1st of each month or any time your balance reaches an amount known as your payment threshold. Your charge covers your advertising costs and any unpaid balance from the previous month, plus tax and fees that may apply to some countries.
