If you have not already done so, you will need to nominate a bank account into which all future withdrawals from your HL account will be made. You can nominate a bank account online or in writing but please note, for your security, you will need to validate an addition or change of your Nominated Bank Account. When you add or change a Nominated Bank Account we will post a validation code to you at your registered address. You then simply log in to your online account and enter the code to confirm the changes.
Online: To withdraw money to your Nominated Bank Account simply log in, select the account you would like to withdraw from, go to the 'Cash' section and choose 'Withdraw money' from the Quick Links box on the right of the screen. The money will be sent by Faster Payment provided your bank can accept Faster Payments. The maximum you can request to withdraw online each day is £99,999 per account.
Phone: Provided we have a cleared Nominated Bank Account on record and you have a Secure Number, you can contact us to request a withdrawal.
Payments will normally be made by Faster Payment where possible and this will be done free of charge. We reserve the right to delay any withdrawals for up to eight working days and return money, whether received by cheque, bank transfer or debit card, to the source from which it originated, subject to normal banking clearance times. Please refer to our Terms and Conditions for further details.
Although investments are designed for the long term there are times you will want to withdraw money. You can do this at any time. There’s no charge though there may be charges for selling some investments depending on which you hold.
