FAQ - Annual fees (2024)


To provide great service to all our customers worldwide, we charge an Annual Account Fee of 29.95 USD, applicable to all customers with a Payoneer account. The fee may be charged only 12 months after your registration to Payoneer.

The annual fee applicable to your account is provided for review during account registration and is also available to view in your Payoneer account. To view your fees, sign in to your Payoneer account and click Fees.


On the date of the charge, we look back at your transactions for the past 12 months. If you have received more than 2,000.00 USD (or equivalent) in that time, you will not be charged a fee as this will qualify you for a special waiver.

Once the first 12 months have passed, you must receive at least 2,000.00 USD (or equivalent) through any consecutive 12-month period to qualify for the fee waiver and avoid being charged. If you are charged, you will not be charged again for 12 months.


You’ll not pay this fee if you continue to receive more than 2,000.00 USD (or equivalent) in any consecutive 12-month period.

To learn more about your Annual Account Fee terms, sign in to your Payoneer account and click Fees.


From time to time, we may apply changes to the Annual Account Fee, as well as other fees.

We will always let you know about any fee changes in advance by sending a notification to your Payoneer account or via email. We recommend regularly checking your notifications by clicking the bell icon in your Payoneer account.


The Annual Account Fee is charged directly from the balance in your Payoneer account.


To check if you’ve reached your threshold of funds received to be eligible for a fee waiver (view your threshold on your account’s Fees page), you can download a report of your account activity.

Here’s how to do it:

  1. Sign into your Payoneer account on the Payoneer web app (not the mobile app).
  2. Go to Account activity > Transactions.
  3. Use the filter to set the dates to the last 12 months.
  4. Click the icons on the top right of the transactions table to download the report as a CSV or PDF file.

If your account doesn’t have enough funds to cover the Annual Account Fee on the day it is charged, any available balance will be charged on the date of the fee charge until the balance is 0 (zero).


The next time the fee will be charged will be a minimum of 12 months after the date of the last charge.


Ordering a card does not have any impact on the Annual Account Fee.


We’re sorry to hear that. For more information about how to close your account, click here.

FAQ - Annual fees (2024)

FAQs

How to get annual fee waived? ›

If you decide that paying this added fee isn't working for you, here are a few ways you can get it waived.
  1. Contact your card issuer. ...
  2. Look for promotional fee waivers. ...
  3. Use military benefits. ...
  4. Negotiate your card's benefits. ...
  5. Shop around for a comparable card with lower fees. ...
  6. Cancel your credit card.

How do you explain annual fees? ›

This is like a membership fee that you pay once a year to your credit card company for using their card. Not all credit cards have an annual fee. So, if your credit card has an annual fee of $60, that means you'll pay $60 per year, usually added to your credit card bill, just for the benefit of using that card.

Is no annual fee always a good thing why or why not? ›

Having a no-annual-fee card can help you earn more points, improve your credit and save on interest fees. Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more. Credit cards are an excellent way to build credit and get rewarded for everyday spending.

Can I cancel my credit card to avoid annual fees? ›

Many card issuers will usually credit an annual fee if you close the account and request a refund quickly enough. You have about 30 days after an annual fee posts to do this—give or take a few days. It varies by issuer and is not always guaranteed.

How do you politely ask for a fee waiver? ›

When requesting a fee waiver, you'll need to explain why you are seeking financial assistance and how a fee waiver would help you pursue your academic goals. For example, you could mention the financial hardships your family is facing.

Can you negotiate an annual fee? ›

Annual fees might be justified if you're getting enough benefits out of your card, but if not, you have options. Call your issuer and see if they'll waive or reduce the fee. Consider a no annual fee card or downgrading to another product with your issuer with a smaller fee.

Why do I have to pay annual fee? ›

An annual fee is one of the ways credit card companies can earn a profit. The fee may cover some or all of the card's extra benefits, such as miles, points, or cash back.

Is it possible to waive a credit card annual fee? ›

You could ask to speak to your credit card issuer's retention department and tell them that you want to cancel your card to avoid being charged the annual fee. If they're worried about losing your business, they may offer to waive the fee.

Why do companies charge an annual fee? ›

If a card issuer charges an annual fee for a card, it's usually to offset the costs of rewards the card offers. But just because a card offers rewards doesn't mean those rewards will be worth more than the annual fee.

How can you avoid paying an annual fee? ›

Contact Your Card Issuer Before It Charges the Fee

Explain why you want to keep the card and how you're going to use it, then ask if there's anything the person can do about the card's annual fee. You might ask for a fee waiver directly, or ask them to look for any retention offers on your account.

Is annual fee bad? ›

You can find plenty of rewarding credit cards that won't charge you for the privilege of carrying them. But generally, cards that do charge annual fees offer even better benefits or perks — extras that can easily outstrip the cost of such fees. In many cases, you'll come out ahead, despite the upfront cost.

How do I know if my annual fee is worth it? ›

If the card's rewards are valuable enough to cover the annual fee while still putting money back in your account, it's a good one to choose. However, you need to be sure you spend enough annually to earn enough rewards. Many reward credit cards have a no-annual-fee counterpart.

Does it hurt your credit to close a credit card with an annual fee? ›

Experts generally don't recommend you ever cancel a credit card, unless you're paying for it (such as in the form of an annual fee) and not ever using it. And if this is the case, canceling a card once probably won't hurt you as long as you have a healthy credit history otherwise.

Can credit card annual fees be written off? ›

Key Takeaways

Credit card fees are not deductible for individuals and are deductible for businesses. Businesses can deduct all credit card fees as well as finance charges. Businesses are eligible to deduct credit or debit card processing fees associated with paying taxes, but individuals are not.

What is the 5 24 rule for Chase? ›

Many card issuers have criteria for who can qualify for new accounts, but Chase is perhaps the most strict. Chase's 5/24 rule means that you can't be approved for most Chase cards if you've opened five or more personal credit cards (from any card issuer) within the past 24 months.

What do you say to get a fee waived? ›

When negotiating a fee waiver, it's important to be specific and straightforward. Call the bank, mention the fee you incurred and say you would like to have it waived by the bank. If the bank isn't immediately open to helping you, try to show you're a valuable customer.

How to get rid of credit one annual fee? ›

Credit One normally doesn't grant annual fee waivers outside of its Credit Protection Program, but if you call customer service and the representative declines to waive your annual fee, state that you'd like to close the account. They may offer to waive the annual fee to keep you as a customer.

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