How do I trace my past deposits and withdrawals?
You may see all your previous transactions by signing into your account, visiting the "Payments" section and selecting "History"
How do I check my trading account balance?
The account balance is visible on your dashboard once you are logged in, in the top right corner and in the middle of the page.
What do I do if my personal information changes?
You need to let the company know of any changes. You can update it on your account or through our customer support team.
What account types do you offer?
We offer 5 types of personalized trading accounts to meet your needs. Find out more in theTrading Accountssection of our website.
What leverage do your trading accounts offer?
XPro Markets offers maximum leverage of 1:400 for each trading account.
How can I verify my trading account?
XPro Markets will request thefollowing verification documents to be submitted, issued in the name of the accountholder:
1. Valid Proof of ID– Photo identification, including passport (both pages need to be visible), ID card (front and back sides), or driver’s license (front and back sides).
2. Valid Proof of residence(issued withinthe last 6 months) – Bank or credit card statement (electronic PDF copiesaccepted) or recent utility bill (water, electricity or telephone bill, internet, council tax). Please note that we do not accept Mobile Phone Bills
3.Verify your payment methodby sending a color picture of both sides of your credit/debit card, clearly showing the first 6 and last 4 digits of the Credit/Debit Card Number visible. Make sure the CVV on the backside is covered
4. E-wallet– please send a screenshotof such an e-wallet showing your name, email, and e-wallet ID made fromyour Computer
How can I log in to my account?
To access your account, click the “Login” button in the upper right corner of the website and enter your username and password.
