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Failed Transaction Form
ATM
USSD
Onepay
POS/WEB
A Failed Transaction:
This is when your account is debited for a transaction which did not give you the intended value. It happens when:
(1.) The ATM does not give you cash but your account is debited for the same amount.
(2.) The POS/Web declines your transaction, but your account is debited for the same value.
When a Failed Transaction Is Reversed
Transaction | Local Transactions | Foreign Transactions | |
Channel | Sterling Bank’s ATM/POS/Merchant Website | Other Banks’ ATM/POS/Merchant Website | ATM/POS/Merchant Website |
Reversal | 2 Days | 5 – 8 Days | 45 Days |
ATM: Withdrawals, Funds Transfer and Bill Payments
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USSD: Airtime, Funds Transfers and Bills Payments
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Onepay: Airtime, Funds Transfer, Bills Payments
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POS/WEB
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