FAQs
Let's find out. Mercuryo is not a trusted broker because it is not regulated by a financial authority with strict standards. We would not open an account for ourselves with them.
Can I get my money back from Mercuryo? ›
If virtual and/or fiat currency is credited to the Mercuryo Account/Wallet by mistake or in other ways under no legal basis the client guarantees a refund Funds from the Client's Mercuryo Account from Wallet.
How long does a transaction take on Mercuryo? ›
Crypto transactions are settled almost immediately; fiat settlements take 1-3 days.
Does Mercuryo work in the USA? ›
Mercuryo does operate in the USA. However, there are several limitations: All the states are supported, except Hawaii, Louisiana and New York. They are not available for verification and using the service.
Can you withdraw from Mercuryo? ›
You may login to the Mercuryo Wallet to withdraw cryptocurrencies to a third-party wallet at any given time.
How long does it take for Mercuryo to verify? ›
How long does the verification take? It usually takes 5-15 minutes to verify your identity if you have uploaded all the necessary documents correctly.
Can crypto payments be reversed? ›
No, Bitcoin and other cryptocurrency transactions are designed to be irreversible.
How do I get my money back from fake crypto? ›
Contact financial authorities: Report the scam to your local financial regulatory authority or the financial watchdog in your country. Inform cryptocurrency exchanges: If the scam involved a specific cryptocurrency exchange, inform them as they might be able to take action or prevent further fraud.
Will I ever get my money back from crypto? ›
Did you pay with cryptocurrency? Cryptocurrency payments typically are not reversible. Once you pay with cryptocurrency, you can only get your money back if the person you paid sends it back. But contact the company you used to send the money and tell them it was a fraudulent transaction.
How much does Mercuryo charge for crypto? ›
The fee rate is 3.95% for buying cryptocurrency with a credit or debit card, and 2.95% when selling.
What are the transaction limits for on/off- ramp?
| Operation | Maximum transaction amount | Daily limit |
|---|
| On-ramp (Buy) | €30,000 | €30,000 |
| Off-ramp (Sell) | €1,500 | €6,000 |
May 28, 2024
Whenever we detect anyone suspicious, we block or restrict them from performing certain operations. Mercuryo relies on a system of limits, restricting people from executing too many transactions on a daily, weekly, or monthly basis.
Which card works on Mercuryo? ›
Which payment methods does Mercuryo support?
| Payment Method | Availability | Status |
|---|
| Visa | Worldwide | ✅ |
| Mastercard | Worldwide | ✅ |
| Apple Pay | Worldwide * | ✅ |
| Google Pay | Worldwide * | ✅ |
6 more rowsJul 22, 2024
Mercuryo is headquartered in London, however as an international business, we're extremely proud to employ people from all over the globe – with offices in the United States, Canada, the United Kingdom, Singapore, Estonia, Latvia and Cyprus.
How to get money back from Mercuryo? ›
How do I withdraw crypto from Mercuryo?
- Make sure you're on the 'Wallets' page.
- Select the cryptocurrency you want to send (BTC, ETH, BUSD, etc.)
- Select the cryptocurrency on the right-hand side too (Normally, this shows your card by default)
- Enter the amount & wallet address where you want to send the crypto to.
To see if a site is registered, visit fincen.gov/msb- registrant-search. Registration alone won't protect you from fraud, but most scams involve unregistered entities, people, and products. 3. No physical address, it's clearly fake, or offshore.
How does Mercuryo work? ›
Whenever a customer wants to purchase cryptocurrency with a credit or debit card using Mercuryo wallet or widget, we collect fiat through the acquiring bank and buy the necessary amount of crypto on the exchange. Then, if the customer uses our wallet, we send the coins to their Mercuryo account.
Where is Mercuryo based? ›
Mercuryo is headquartered in London, however as an international business, we're extremely proud to employ people from all over the globe – with offices in the United States, Canada, the United Kingdom, Singapore, Estonia, Latvia and Cyprus.
What are the fees for Mercuryo? ›
Commission fees in Mercuryo
The fee rate is 3.95% for buying cryptocurrency with a credit or debit card, and 2.95% when selling. This is a typical model for cryptocurrency wallets and exchanges, however, we understand that it might be inconvenient.
