Enbridge update - Utah | Utah | Dominion Energy (2024)

• Phone numbers: You can continue to reach Customer Care by calling 800-323-5517 Monday through Friday, 7 a.m. to 6 p.m. For gas line breaks, leaks or odors, you may continue to call 800-767-1689 any time.
• Customer service: Calls and service will continue to be provided by friends and neighbors in your community who are now employed by Enbridge Gas.
• Gas and service rates: The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service, and maintaining infrastructure.
• Programs, services and agreements: Your participation in Auto Pay, Budget Billing, eBill, payment arrangements, energy assistance, landlord agreements, GreenTherm, or CarbonRight are unaffected.
• Regulating entities: Service and rates will continue to be governed by the public service commissions of Utah and Wyoming.
• Gas supplies: We will continue to source natural gas supplies from the Intermountain West. For more details about how the utility sources gas supplies and ensures reliable service, please see the annual Integrated Resource Plan.
• Improvement projects: Pipeline-replacement projects will continue as planned to maintain a safe and reliable natural gas system.
• HomeServe billing: Customers who have taken advantage of HomeServe’s offerings will continue to be billed for those services on their monthly gas bill.

• Name and logo: We will be doing business as Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho. You will see the Enbridge name and logo more often as we transition. By 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms.
• Payments by check: If you pay natural gas bills by check, you should continue to mail checks to Dominion Energy, P.O. Box 27031, Richmond, VA 23261-7031 until further notice. Customers who use this payment method will receive advance notice before a change needs to be made.
• Payments through your bank: If you pay natural gas bills through your bank or credit union, you may continue to pay the existing payee until further notice. Later this year, you may need to change your financial institution's payee details to ensure timely processing. Customers who use this payment method will receive advance notice before a change needs to be made.
• Websites: For the time being, the websites you use to access accounts, nominate gas, or conduct other business as residential, commercial, or industrial customers will remain the same. Customers who use various websites will receive advance notice before any changes occur.

Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment. Please remember that Dominion Energy and Enbridge employees will never call or show up at your home to demand a payment and will never request to enter your home without proper identification, an appointment, or a reported emergency.

By 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms. If you have any questions, please call 800-323-5517 to verify the status of your account or work happening near your home or business.