> What is emailMyName? What features does emailMyName offer?
emailMyName is the better way to stay in touch with friends and family. It is personalized email with the features you want, the reliability you need, at a price you can afford. With your emailMyName account, you get:
A Personalized Email Address
Friends and family members will always know how to contact you when your email address is personalized and easy to remember. Why settle for an email address that looks like [email protected]? With emailMyName you’ll get an address more like [email protected].
1 GB (1024 megabytes) of Storage
We know it is important that you receive every email your friends and family send you. That’s why emailMyName allows you to store up to 1 GB of email messages.
Receive a lot of photos or file attachments? That’s no problem either. Storage is not an issue with 1 GB (1024 megabytes) of storage for your email, digital photos and attachments.
No Advertising
Free and even other premium email services clutter your mail interface with ads and your inbox with email advertisem*nts. emailMyName does not show third-party advertising in your mail interface and does not send email advertisem*nts on behalf of third parties.
Less Spam
emailMyName blocks more than 90% of junk mail.
More Tools
With emailMyName, you get more tools to manage your email such as block lists and mail filters to help keep your email private and your inbox free of offensive material and junk mail.
Check Other Email Accounts
Check all your email from one convenient place. emailMyName is your email central when it comes to managing multiple email accounts. Not only can you send and receive email using your personalized emailMyName email address, emailMyName can deliver email from your other email addresses right to your emailMyName inbox.
Web and POP Access
Access your email wherever you are with the easy-to-use Web-based email interface at http://mail.emailmyname.com. Or, if you prefer, you can check your email using Outlook Express or any other email program that supports the POP protocol.
More Money in Your Pocket
At only $1.99/month, emailMyName is the affordable choice for personalized email. More features for less money makes the value unbeatable.
With more features, more privacy, less spam and a personalized email address, you can’t afford not to get emailMyName today!
> Why do I need emailMyName?
Email accounts that come with your ISP are too confusing. Who wants to be known as [email protected]?
With emailMyName, you get a personalized email address that’s clear and simple to remember – because it’s based on your name. Friends, relatives, and associates will never be out of touch when you have an email address like [email protected]!
Plus, you’ll be able to keep your emailMyName address even if you switch your ISP. A permanent email address means you’ll never be out of touch.
Free email services have features and storage that is too limited. Everyone loves getting something for free, but who wants an email service with an address that’s hard to remember, that is full of ads, where you can’t store very many email messages, photos or other file attachments, and that delivers more spam than personal email to your inbox? That is what you get with many of the free email services (and many of the premium ones too). With emailMyName you get:
> A personalized email address ([email protected], for example)
> No advertising
> 1 GB (1024 megabytes) of storage for email, photos and file attachments
> Less spam
Other premium email services are too expensive. Who really wants to pay over $50 a year for personalized email? Sure, staying in touch is important. But reliable, feature-rich email shouldn’t cost a fortune. emailMyName is the affordable choice for the features you want and the reliability you need.
emailMyName keeps you in touch with more features, more storage, and less hassle for just pennies a day. At only $1.99/month, emailMyName is an unbeatable value compared to similar services from Yahoo! and Hotmail.
> How can I access my emailMyName?
emailMyName is accessible from any computer that has Internet access, with no special software required.
Just go to www.emailmyname.com to log in and access the easy-to-use mail interface.
Plus, emailMyName can be accessed by any email program that supports POP3, including Outlook Express. Or, you can forward your emailMyName to any email account you currently use.
> How do I get support for my emailMyName account?
Billing and account information can be accessed by visiting http://account.emailmyname.com.
If you prefer telephone support, emailMyName offers live customer service free of charge as well as live technical support for $1.95/minute. Billing and technical support is available Monday through Friday, from 9AM to 9PM Eastern Time by calling 1-800-396-1999.
Note: Technical support is available for $25 per incident. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian’s permission to call.
> What is the difference between a .us email address and a .com email address?
While you may not be familiar with email addresses that end in .us, they work and act just like those that end in with .com. In fact, there are over 250 extensions or ‘top level domains’ as they’re called, including .com, .us, .net, .org, .edu and .gov.
Because most emailMyName addresses end in .us, we are able to offer you over 90,000 different personalized email domains, such as [email protected] or [email protected]. A .us address is a great way to get an email address that is personalized and simple to remember.
> How reliable is emailMyName?
Without a doubt, emailMyName is reliable – you can feel safe knowing your email is accessible whenever and wherever you need it. Unlike some of the other low-priced email services, emailMyName is built around equipment and technology that exceeds industry-standards. In fact, the makers of emailMyName were one of the first to offer personal email more than 8 years ago. So we know how to do it right.
> When will I be billed for my emailMyName service?
Once you sign up for emailMyName service with a credit card or electronic check, your billing cycle will begin the day you create your account. The service will continue to renew on a yearly basis as described during the registration process. Your emailMyName service will not end until you specifically request cancellation.
To check when your current plan will renew again, please send us a Personal Assistance Ticket.
> How do I check my billing account status?
If you would like to check your billing status, please use one of the following two options:
To inquire your billing status via email with a human agent, please click here to fill out a personal assistance ticket.
To inquire over the phone, call our toll-free billing support number at 1-800-396-1999 to speak with a billing representative.
> What different payment options are available?
emailMyName.com offers PC users two convenient ways to pay for our services:
Credit card – The fee will automatically be charged to your credit card each month. We accept Visa, MasterCard, American Express and Discover.
Electronic Check – An electronic check is an Internet transaction that enables a you to automatically make payments from a checking or savings account. You will need a checking or savings account and valid routing and account numbers to use this option. Payments for service are automatically deducted from your checking or savings account on your billing date through the ACH (Automated Clearing House) system used by major banking systems today.
This option works exactly like writing a personal check. Simply enter your checking or savings account information in the spaces provided on the registration form. This information is found along the bottom edge of your checks. You will need all of these numbers exactly as they appear for your account to sign up for electronic check payments.
> When does my emailMyName service end?
If you paid by credit card, unless you specifically request cancellation, your emailMyName service will continue on a yearly basis.
Your service will automatically renew itself for another 12 months exactly 12 months from the day you signed up.
> How do I change my billing information?
For security reasons, we cannot process credit card or bank account information changes over email. To change your billing information (like your credit card or bank account), please call 1-800-396-1999.
For any further emailMyName.com Customer Support inquiries, you can create your own personal ticket by visiting our Web site at http://www.emailmyname.com/s/pat. You will receive personalized assistance from a Customer Support technician in approximately one business day.
> How can I cancel my emailMyName service?
We’re sorry to hear you would like to cancel our service.
If you are experiencing problems preventing you from properly using your service, then perhaps we can help resolve the issue. Simply fill out a Personal Assistant Ticket and one of our email representatives will be happy to help you.
For security purposes, we are unable to process any cancellation requests that involve financial transactions via the Web. If you would like to cancel your account, please call our toll-free billing support number at 1-800-396-1999.
When you call, be prepared to provide your emailMyName email address and last 4 digits of your credit card number for verification purposes.
> How can I change credit cards after paying for emailMyName?
If you would like to make changes to your billing account, please call 1-800-396-1999
> What do I do if my bank or account number changes?
If you are changing banks, or your account number changes, you must change your payment method to credit card. You can get assistance by calling 1-800-396-1999.
> Why am I not receiving my email messages?
If you know that someone sent you an email message and you have not received it yet, the sender may have mistyped your email address. You should verify with the sender that they sent the message to the correct email address.
Your message may also be delayed due to network traffic. At emailMyName.com, we send our members’ email messages as our central computers receive them.
The speed of an email message, however, depends largely on the speed of the Internet. The speed of the Internet can be influenced by factors such as network load or time of the day.
> Can I read and write email using a dedicated email program (such as Outlook Express)?
Yes. With emailMyName you have the option to use a dedicated email program (Outlook or Outlook Express) in addition to checking your email at www.emailmyname.com.
> Do I have to be connected to the Web to read and write email?
If you use a dedicated email program like Outlook Express, you can continue to read and write email without tying up your phone line or being connected to the Web. You will need to connect only when you want to get or send email.
> How can I leave email on the server so I can download it later using my regular email program?
Email left in your Inbox will remain on the server and will be available to be downloaded the next time you check your email using your dedicated email program. If you delete any messages from your Inbox while using emailMyName or place them in a folder on the emailMyName system, they won’t be downloaded to your computer. Messages in custom folders will be saved, but deleted messages are permanently erased.
> What do I do if I’ve forgotten my password?
If you can’t remember your password, please click on this link and follow the instructions: http://account.emailmyname.com/s/resetpassword
> How do I save messages I’ve accidentally sent to the Trash?
If you accidentally delete a message and want to retrieve it, you can move the message from the trash folder to your Inbox or a new folder you created.
Note: Any messages left in the trash after you end your emailMyName session will be permanently erased.
