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If you’ve lost your card or suspect fraud you can turn your debit card off immediately. Please note that all scheduled or recurring payments may no longer go through.
EECU debit cardholders have the ability to turn their debit card(s) ON or OFF. This feature lets you take control of your debit card and protect against unauthorized use. If you have misplaced your card, turn it to the OFF position. If you find it, and feel your account has not been jeopardized, turn it back ON and continue to use your card. If you use your card infrequently or are traveling without your card, turn it OFF. Then, turn it ON when you are ready to use it. You are in control.
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First: log into online banking at eecu.org/onlinebanking
Step 1
After you've logged into Online Banking, select “Credit & Debit Cards” on the menu bar and then "Card Controls & Alerts”.
Step 2
For each card click the On/Off switch just below "Card Status". If the card is currently on, the status will be Active. If the card is currently off, the status will be Inactive.
Step 3
After you click the On/Off switch, you will be asked to confirm your selection. Click "Confirm" and you're done!
First: make sure you have the latest version of the EECU Mobile App and that you are logged in.
Step 1
After you've logged into the Mobile App, tap on the "More" menu option in the bottom right corner.
Step 2
After the More menu loads, scroll down and then tap the "Card Controls & Alerts" menu option.
Step 3
For each card tap the On/Off switch to the right of "Card Status". If the card is currently on, the status will be Active. If the card is currently off, the status will be Inactive.
Step 4
After you tap the On/Off switch, you will be asked to confirm your selection. Tap "Confirm" and you're done!
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