About eBay's Criminal & Regulatory Investigations Team
As the world’s leading e-commerce company, eBay Inc.’s global portfolio of businesses enables hundreds of millions of people to buy and sell online. eBay, Inc. established the Criminal & Regulatory Investigations Team to promote the safe use of its platforms and to collaborate with local, national and international law enforcement in apprehending and prosecuting criminals.
How to work with the Criminal & Regulatory Investigations Team
Law Enforcement agencies in North America seeking assistance and records for investigations relating to eBay, Inc. may contact the Criminal & Regulatory Investigations Team for assistance. Members of law enforcement have the following resources available:
- Search eBay Listings and obtain eBay records in real time using LeadsOnline's First Responder Service
- Submit a request to one of our investigators via our eBay Law Enforcement tool.
- Email us at [email protected] for questions on how to accurately request records. This service is dedicated to law enforcement officers only and inquiries from customers won’t be processed.*
- Members/general public who would like to report a problem to eBay, please visit our Reporting fraud or stolen goods to the police section.
Download the eBay Law Enforcement Guide
Resources for Regulatory Authorities
- The Regulatory Portal enables market surveillance, monitoring and law enforcement authorities to efficiently and effectively report non-compliant listings and securely request the removal of such listings.
- Please use the Regulatory Portal link to register.
- If you have further questions on how to accurately use the Regulatory Portal, please email us at [email protected].
- This site may only be used by market surveillance, monitoring and law enforcement authorities and third parties explicitly authorized by eBay.
FAQs
We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information. Once we've found a resolution, we'll let you and the seller know the outcome and anything else you need to do. For example, we may ask you to send the item back to the seller.
Why don't eBay sellers answer questions? ›
There is nothing you can or should do. The seller either didn't receive the messages for whatever reason, or did and chose not to answer. Sellers have no obligation to answer questions, and you need to move on to another seller if that doesn't work for you.
Why do I keep getting an eBay security code? ›
Possibly someone with a very similar username entered your username by mistake when trying to sign in. When that user's password did not work, the user requested a code to try to sign in -- which would go to your email, since it was your account the user was inadvertently trying to sign into.
Do I have to answer eBay questions? ›
If you are a seller, whether full time or not, you have a duty to answer questions quickly and courteously.
Does eBay tell you who reported you? ›
EBay keeps the identity of members who Report problem listings private.
How do I escalate a complaint with eBay? ›
Details on how to escalate your case
- Follow the Case Details link below.
- Click "Respond to Case"
- Select "Escalate this case" to eBay Customer Support.
- Click "Submit" after providing additional details you'd like to share about your case.
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
- Find the item in your Purchase History.
- Select See request details.
- Select “Ask eBay to step in.”
To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you don't respond, the payment institution is likely to find in your buyer's favor.
How long should I give an eBay seller to respond? ›
It gives a link to use if the seller hasn't responded in 3 days for you to ask ebay to step in on your behalf.
Why did eBay lock me out of my account? ›
You may need to resolve a buyer's issue, or upload tracking information. You may have violated one of our rules or policies. We haven't been able to verify your account information. We suspect your account may have been accessed by a third party.
Verification prevents automated systems from attempting to try to crack accounts by using successive password tries. Verification protects your account directly, and also indirectly by making it harder for other cracked accounts to be used in fraudulent transactions that you might be involved in as a buyer or seller.
Why do you have to give eBay your Social Security number? ›
2. They state the IRS requires this for anyone with total sales of over $600. a: My total sales only exceeded $600 if you include shipping charges (which were paid directly to eBay) and sales tax, and if ignore eBay's selling fees.
Can you actually talk to someone on eBay? ›
Try contacting eBay via chat or social media. You can request a chat with an agent through the chat assistant by typing "agent".
Does eBay take a cut of what you sell? ›
The amount eBay makes on a sale depends on the final selling price of the item, the category of the item, and any additional fees that may apply. On average, eBay takes between 10% and 15.55% of the final selling price in fees. This percentage can increase if you're selling internationally or using promoted listings.
How do I avoid getting scammed on eBay? ›
Try to avoid buying items in categories that aren't covered by eBay's money back guarantee. Review the seller's terms to ensure that you're protected if the seller doesn't follow through with sending the item. Read reviews and feedback before purchasing to see if anyone has reported being scammed by the seller.
How long do eBay disputes take? ›
The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. eBay may hold the funds from payout up to 90 days from when the dispute arises. If the dispute is found in your favor, you won't be charged for a refund and you won't have to pay a dispute fee.
How long does it take eBay to review a case? ›
What happens after you ask eBay to step in? eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If eBay closes the case in your favor, the case will be closed immediately and you won't need to do anything else.
How long does it take for eBay to inspect an item? ›
Once the authenticator receives the item, the inspection is processed within 2 business days. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection.
Does eBay report to police? ›
We are committed to keeping eBay a safe place to shop and will always assist in a criminal investigation and, in accordance with our privacy policies, will appropriately provide evidence to law enforcement and give evidence in court where necessary.
