FAQs
Frequently asked questions
Dropbox is a cloud storage solution, equipped with features to help you save time, improve your productivity, and collaborate with others. Just some of the many things you can do with Dropbox include: Store your files, documents, and photos online and access them from any device.
What is the downside of Dropbox? ›
The biggest drawback of Dropbox security is the absence of zero-knowledge encryption in its personal accounts. This means Dropbox and its employees hold the encryption key for your account, and their staff can access your data anytime without your knowledge.
What if I don't have enough device space to upload to Dropbox? ›
If you're running out of device space, removing files you've made available offline will free up space on your phone. If you're running out of Dropbox space, you can either delete files from your Dropbox or consider upgrading your account.
How do I bypass Dropbox limit? ›
Make another Dropbox account and share folders with it
Simply create a second Dropbox account, and share a few folders over to that new account. You now have three more devices worth of syncing to play with. It's not ideal, sure, but it works if you just need to sync a few folders over to a couple of extra devices.
How do I know if a Dropbox email is legit? ›
How to tell if an email or website is officially Dropbox. Official Dropbox websites and emails will only appear on or come from any of our verified Dropbox domains (such as dropbox.com or dropboxmail.com). To view an email's full headers in Gmail: While viewing the email, click “…” (More) in the upper right corner.
Do I need Dropbox if I have Google Drive? ›
Verdict: Google Drive excels in search functionality, but Dropbox offers superior file organization options. Google Drive: Offers secure file sharing options, but link expiration is limited to paid plans. Google Workspace subscription unlocks additional collaboration tools.
Is anyone still using Dropbox? ›
With a market capitalization in excess of $8.5 billion and 15.4 million users worldwide, Dropbox can justifiably claim to be the world's most popular cloud storage platform.
Is it safe to use Dropbox for free? ›
Is Dropbox safe? Dropbox makes cloud data protection its top priority—we use multiple layers of protection across a distributed, reliable cloud infrastructure. So whether you're an individual or team, our cloud security solutions provide the same standard of protection to all your online data.
Is Dropbox still free to use? ›
Get a Dropbox free account
With Dropbox Basic, it's easy to get to your files from multiple devices—computers, phones, and tablets—for free: Windows and Mac: Install our app, and everything in your account will appear in the Dropbox folder on your computer.
How do I free up space on my computer with Dropbox? ›
With Dropbox, you can move the files and folders you're not currently using to dropbox.com by making them “online-only”. This way, you can free up disk space on your hard drive and save storage space on your computer.
What happens if my account is over my storage space quota?
- Get more storage space on your Dropbox account.
- Upgrade your account.
- Increase your storage quota using referrals bonuses or other promotions.
- Leave any shared folders that put you over quota.
- Remove files from your Dropbox.
How much of my Dropbox storage am I using? ›
The fastest way to check how much storage space you have left in your Dropbox account is in the Account section of dropbox.com: Dropbox Basic, Plus, Family, Professional, and Essentials: Check my available storage. Dropbox Business, Business Plus, Standard, Advanced, and Enterprise: Check my available storage.
Why is Dropbox being blocked? ›
What type of behaviour will result in a disabled Dropbox account? Some of the common types of abhorrent content or behavior which violate Dropbox policies and can lead to an account being disabled include: Malware, phishing, or spam.
Can two people use the same Dropbox account? ›
The Dropbox Family plan has 2 TB of storage space that can be shared by up to 6 members, ages 13 years or older in the United States and 16 or older anywhere else. With Dropbox Family, you and your family can securely organize and share content, like photos, videos, and important documents.
Can I use my Dropbox account on two computers? ›
Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
What is Dropbox and do I need it? ›
You can store and share files, collaborate on projects, and bring your best ideas to life—whether you're working alone or with colleagues and clients. With Dropbox, all your files are backed up to the cloud and available online.
Why do I need the Dropbox app? ›
With Dropbox, you can easily free up hard drive space by storing your files and folders as online-only. Best of all, you still have access to your files without uninstalling programs, deleting files, or lugging around an external hard drive.
Do I actually need Dropbox? ›
Many people use Dropbox as their primary file backup and sync it with multiple devices so they can access their data anywhere at any time. If this isn't important for you then there's no reason why another service wouldn't be just as good!
What is an example of Dropbox? ›
For example, a freelance website designer might create a Dropbox account to store all their active projects so that they can back them up automatically and share them with their clients for approval. You can also upload and access files through the Dropbox mobile app.