If you think that a purchase was made or money was sent or received fraudulently, you can dispute a transaction. You can cancel some payments that you made using Google Pay.
Step 1: Check if the transaction is complete
- A transaction can't be disputed until it's complete.
- The amount shown for transactions that are still processing are temporary and may change.
- After you cancel an order or payment, it can take some time before your account is credited.
Step 2: Check if the transaction was made by someone who you know
If a family member or friend had access to your Google Account or payment method and made the transaction, go to the appropriate section below.
Cancel a Google purchase
Important: This info is for individuals, not businesses. For more info about GooglePay for businesses, visit the Payments Centre Help Centre.
Contact the product's support team.
Cancel a Google subscription
Important: When you cancel a subscription, completed payments aren't refunded. Cancellations can't be undone, but you can always resubscribe.
Learn how to cancel a Google subscription.
Dispute or report a payment that you did not authorise
Dispute a payment for Google products
If you think that a fraudulent payment was made for a Google product like Play or YouTube, you can dispute a transaction.
Dispute a transaction that you don't recognise in the GooglePay app
If you find a transaction on the Google Pay website that you don't recognise:
- Compare the Google Pay transaction amount with the records on your financial institution's online banking portal or app.
- Do not rely on physical bank statements or receipts as these could be outdated.
- If the amount on your financial institution's portal isn't accurate or you don't recognise the charge, contact the merchant and try to resolve the issue with them.
- If you can't resolve the issue with the merchant, you can file a dispute.
- If the transaction used your debit card, credit card, bank account or other payment method linked to your Google Pay account, you can file a dispute.
