This is a fun, 3 minute read!
The 'First Pancake Rule' is a secret recipe for success in restaurant service. Just as the first pancake isn't always perfect, new servers may feel nervous about trying new sales skills. But fear not – this rule is here to flip the script!
And I am going to teach you how to use it to generate sales in just a minute.
Our industry is laser focused on retention, training, hospitality and our people. We have to be. There isn't a choice.
I am your gal for all things sales and training. DM me Julie Schor
We must help the new folks to the industry understand this can be a career, not just a job. A really great career, withmany opportunities to learn both restaurant specific skills, but also the people skills and sales acumen needed to thrive in this world. It is the best training ground out there for life! Right?
For a fact I know this... I am who I am and good at where I shine because of my formative years serving tables, running expos, catering events, tending bar and all the other tasks inside a restaurant. As a seasoned sales executive, I have read books upon books, and attended 1000’s of seminars - but nothing developed my skill sets more than working in restaurants. It is an education that just can’t be beat.
But new generations are growing up with a different mindset. (We don’t have to get into this here!) What I do want to dig into, and spend my days helping operators develop, are unique and interesting ways to develop our folks on the frontline - to develop their confidence and let them know their ideas matter, and many times can positively impact our businesses. By making the training unique and fun, we can accomplish our goals and their goals at the same time.
Let’s dig in and embrace the 'First Pancake Rule'!
If you want to create an effective, fun and laser focused sales training for your team, just flip me a message: [email protected]
The "first pancake rule" is a common saying or concept in cooking, especially when making pancakes. This is because the first pancake is often used to gauge the temperature of the griddle or pan and to adjust the heat accordingly. As a result, it might turn out slightly different in terms of color or texture compared to the rest of the pancakes.
The idea behind the first pancake rule is that it's okay if the first one doesn't turn out perfectly; it's a practice round for getting the cooking conditions just right. Once you've made the necessary adjustments, the subsequent pancakes are expected to turn out fantastic.
How does this pancake challenge impact our restaurants? Specifically on helping our teams perform the behaviors required to generate the revenue needed to thrive.
I can help you flip the script on success, one service at a time! DM me Julie Schor
Problem: New restaurant servers often feel hesitant to try new sales skills because it can feel awkward or uncomfortable.
Solution: Introducing the 'First Pancake Rule,' a simple yet powerful approach to help servers overcome their fear and become confident sales stars!
Recommended by LinkedIn
🥞 Using the 'First Pancake Rule'? 🥞
Just like the first pancake isn't always perfect, the 'First Pancake Rule' acknowledges that the initial service encounters for new servers may not be flawless. It's a strategy that encourages learning through practice, feedback, and continuous improvement.
In our trainings, we take the wisdom of the 'First Pancake Rule' to heart.
We understand that for new servers, the initial encounters with customers can be nerve-wracking. To overcome this anxiety and boost their confidence, we introduce them to the concept of the 'First Pancake Rule.'
Our approach is simple but effective. We encourage new servers to view their first interactions with guests as practice rounds. Just as the first pancake isn't always perfect, we emphasize that the initial service encounter may have its imperfections.
This reframing of perspective allows our servers to ease into their roles, knowing that learning and improvement are at the core of their journey.
If you are having trouble driving increased revenue from your frontline teams, [email protected]
Here is the Pancake Framework:
When I sit down with nervous first time servers (remember the first time you opened a bottle of wine at a table?) and we get to talk about “flipping pancakes” I always notice the engagement and inspiration in their eyes.
By applying the 'First Pancake Rule' in our sales training, we create a supportive environment where our servers feel comfortable seeking help and learning from one another. You create a mindset that embraces learning from initial mistakes, practicing to improve, and continuously refining sales skills. This approach can lead to more effective sales teams and ultimately boost restaurant sales and customer satisfaction. We celebrate their achievements, no matter how small, and foster a sense of camaraderie among our team.
Don't let fear hold your servers back from becoming top-notch sales professionals. Embrace the 'First Pancake Rule' and watch their confidence soar, one flip at a time!
If you are a restaurant operator ready to flip some pancakes with your team, here is what to do:
2. Share some ideas with me here - and let’s get to work!
3. Follow me here for easy, quick tips you can apply to your teams today! Julie Schor
I also want to thank the new sponsors of my newsletter:
Promote your business to 1000's of folks in our industry and to my network of national restaurant leaders byletting me know here!
